Assistant Branch Manager

Join Our Team as an Assistant Branch Manager at General Parts!

General Parts is seeking a hands-on Assistant Branch Manager to help lead daily branch operations support field technicians and deliver excellent customer service

Pay: $60000-$63000 annually based on experience

POSITION SUMMARY

The Assistant Branch Manager works closely with the Branch Manager and serves as a hands-on service leader within the branch. This role will support technicians coordinate dispatch assist customers and help with day-to-day branch operations.

The ideal candidate has technical or mechanical experience strong leadership skills and enjoys working directly with technicians and customers.

ESSENTIAL FUNCTIONS

• Support and coach field service technicians with technical and day-to-day service needs.

• Own and coordinate dispatch matching the right technician to each service call based on skill set location and customer needs.

• Help build a positive accountable team-focused branch culture.

• Assist with technician scheduling training onboarding and development.

• Answer customer calls greet walk-in customers and handle escalated service issues.

• Assist with branch administrative duties service documentation parts coordination and billing support.

• Help with shipping receiving inventory and technician truck stock.

• Support the Branch Manager with daily operations and fill in as needed during absences.

MINIMUM QUALIFICATIONS

• Technical mechanical field service or commercial equipment experience preferred.

• Previous leadership supervisory or service management experience.

• Strong customer service communication and problem-solving skills.

• Ability to understand technician skill sets and service needs.

• Organized dependable hands-on and able to manage multiple priorities.

• Driving record that aligns with our safety standards

• Completion of successful background check and drug screen

• Must be at least 18 years of age

Why Join Us

• Competitive Pay

• Medical dental and vision insurance

• Paid vacation holidays and life insurance

• 401k with company match

• Ongoing training and career development

• Town Shares program which allows you to share in the long-term financial success of our company as you grow with us.

PHYSICAL DEMANDS

• Combination of office warehouse and branch environments.

• Frequent sitting walking and standing.

• Occasional lifting of parts packages supplies and equipment.

Join Us Today!

If you enjoy leading technicians solving problems supporting customers and being involved in the daily operation of a branch apply today for the Assistant Branch Manager position at General Parts.

General Parts Group is an equal opportunity employer.