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Assistance Director Employment Coordination
Job Location:
Job Location:
Elmhurst, NY - USA
Yearly Salary:
USD 55000 - 80000
Yearly Salary:
Posted:
24 September 2026 (Yesterday)
Posted:
Application Deadline:
23 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
ABOUT COMMONPOINT
At Commonpoint community is at the heart of everything we do. With more than 90 program sites and flagship locations in Little Neck Bayside Forest Hills the Bronx East Elmhurst and Jamaica we proudly serve over 125000 individuals each year. From early childhood to older adulthood we support people from all walks of life on their journeys from crisis to stability and empowerment. Our wide range of programs spanning social services education and recreation reflects our mission to build a more connected inclusive and thriving community for all.
ABOUT THE ROLE
To continue advancing our impact across the communities we serve Commonpoint is hiring a Manager Employment Coordination within the Adult Workforce Department. The Manager will provide day-to-day supervision coaching and performance oversight for a team of Employment Coordinators who support adult workforce participants with case management job readiness employment placement retention benefits navigation and related support services.
This position is primarily based in Elmhurst Queens with occasional oversight of special projects and cross-site initiatives at the Bronx Jamaica and Central Queens locations. The Manager will ensure that Employment Coordinators deliver high-quality participant-centered services while meeting program goals documentation standards and funder requirements. The ideal candidate will have experience supervising case management or workforce development teams strong data and compliance skills and the ability to support staff in a goal-driven multi-site environment.
Experience working with public agency-funded programs such as DYCD HRA Department for the Aging or similar government-funded workforce or social service programs is a plus.
Schedule
This position is primarily based in Elmhurst Queens with a typical schedule of 9:00 am5:00 pm or 10:00 am6:00 pm. Flexibility is required as occasional travel to other Commonpoint sites including the Bronx NY may be needed for program oversight special projects staff support meetings graduations and participant events.
The Manager should also be available to work occasional evening hours to support client graduations employer events workshops and other program-related activities that they have planned.
ROLE RESPONSIBILITIES:
People & Talent Development:
- Provide direct supervision coaching and performance support to a team of Employment Coordinators primarily based in Elmhurst Queens NY.
- Oversee day-to-day employment coordination services including participant engagement case management job readiness job placement retention and follow-up services.
- Support Employment Coordinators in managing caseloads meeting participant needs and ensuring timely follow-up from enrollment through employment and post-employment retention.
- Conduct regular individual and team supervision meetings to review caseloads employment outcomes service quality documentation and staff development needs.
- Monitor staff performance against monthly quarterly and annual program goals including enrollment job readiness placement retention credentialing and documentation targets.
- Provide guidance and troubleshooting support to staff on participant barriers employment challenges benefits concerns and retention issues.
- Support onboarding training and ongoing professional development of Employment Coordinators and related program staff.
- Facilitate or coordinate professional development credential readiness financial literacy career advancement and job readiness workshops as needed.
- Promote a collaborative accountable and participant-centered team culture.
- Oversee client assessments and coordinate appropriate participant assignments and reassignments among Employment Coordinators to ensure caseload balance timely service delivery and alignment with each clients employment goals needs and barriers.
Impact & Data Management:
- Ensure Employment Coordinators provide comprehensive case management to Adult Workforce program participants from enrollment through job readiness employment placement and post-employment retention.
- Oversee the completion of vocational assessments employment plans career counseling referrals to hard skills training and supportive service connections.
- Ensure participants receive high-quality job readiness and employment services including resume development interview preparation job search strategy professional networking guidance and direct employer referrals.
- Support staff in identifying and addressing employment barriers by coordinating referrals to internal and external social services.
- Ensure ongoing follow-up and retention services are provided after placement including strategies to promote long-term employment success.
- Monitor retention milestones including but not limited to and 360-day follow-ups and ensure outcomes are accurately documented.
- Review participant surveys client feedback and service outcomes to support continuous program improvement.
- Maintain an up-to-date resource repository of community supports including food pantries housing assistance legal services benefits access and other client resources to ensure staff can provide timely and accurate referrals.
Program Performance Data and Compliance:
- Monitor program deliverables and ensure the team meets monthly and quarterly performance goals.
- Review staff documentation case notes employment verifications pay stubs retention follow-ups supportive service records and other required documentation for accuracy and completeness.
- Ensure timely and accurate data entry in required reporting systems including internal databases Salesforce DYCD Connect and/or other funder-required platforms.
- Utilize data and performance metrics to track participant progress identify service gaps and inform program strategy.
- Prepare and support program reports funder updates audits outcome documentation and funding proposal materials as needed.
- Maintain strong digital proficiency including Microsoft Office Suite and Google Workspace to support data tracking communication and compliance reporting.
- Work with leadership to identify barriers to performance and develop action plans to improve outcomes.
- Ensure program operations align with agency policies funder requirements contract scopes and quality assurance expectations.
- Ensure program enrollment goals and protocols are met by coordinating client information sessions strengthening enrollment pathways and leveraging referrals from other workforce program providers.
People & Communications:
- Collaborate closely with Commonpoint leadership program staff Employment Coordinators employer partners and community stakeholders.
- Communicate expectations goals policy updates and program priorities clearly and consistently to staff.
- Proactively communicate participant achievements challenges retention updates and service needs with appropriate internal stakeholders.
- Support staff in working with diverse populations including immigrants English language learners young adults single parents older adults individuals receiving public benefits and other low-income or high-barrier-to-employment populations.
- Promote equitable culturally responsive and strengths-based service delivery across all participant interactions.
- Participate in staff meetings training professional development sessions and cross-site planning meetings.
- Assist with conflict resolution problem-solving and staff support in a fast-paced goal-driven environment.
QUALIFICATIONS & KEY ATTRIBUTES:
MINIMUM QUALIFICATIONS:
- Bachelors degree in Social Work Human Services Education Business Communications Psychology Public Administration or a related field preferred; equivalent experience may be considered.
- At least 3 years of relevant experience in workforce development case management employment services human services recruiting or nonprofit program operations.
- At least 12 years of supervisory team lead or program coordination experience preferred.
- Demonstrate cultural competency through familiarity in working with people from a very diverse number of backgrounds.
- Strong understanding of workforce development job readiness employment placement retention services and barriers to employment.
- Strong written and verbal communication skills with the ability to conduct meetings trainings workshops and presentations.
- Strong organizational skills and ability to manage multiple priorities deadlines staff needs and funder requirements.
PREFERRED QUALIFICATIONS:
- Previous experience in a Commonpoint role is a plus.
- Experience supervising staff who manage large caseloads and documentation requirements.
- Bilingual skills are welcome. Preferred languages Spanish Chinese Hindi French Fulani Bengali Arabic Russian
KEY ATTRIBUTES FOR COORDINATOR ROLE:
- Strong people manager who can coach motivate and hold staff accountable.
- Organized and detail-oriented with excellent follow-through.
- Comfortable reviewing data tracking deliverables and using performance metrics to guide decisions.
- Ability to work collaboratively in team settings.
- Comfortable facilitating meetings trainings and team discussions.
- Committed to participant success staff development and high-quality service delivery.
COMPENSATION & BENEFITS:
Commonpoint offers competitive base salaries benchmarked against comparable nonprofit organizations in the New York metropolitan area. Salaries are determined based on internal and external equity as well as each positions scope qualifications and organizational impact. We believe in compensating staff fairly and consistently ensuring that all salary decisions align with our mission-driven commitment to equity and transparency.
To maintain fairness across the organization salary offers are set according to established salary bands and are not subject to negotiation. New hires typically start near the beginning of the salary range to allow for growth based on performance professional development and tenure.
To maintain fairness across the organization salary offers are set according to established salary bands and are not subject to negotiation. New hires typically start near the beginning of the salary range to allow for growth based on performance professional development and tenure.
Our total rewards package reflects our dedication to employee well-being growth and recognition. Current benefits include:
- Tiered health dental and vision insurance options.
- Pension plan and 403(b) retirement savings opportunities.
- Generous paid time off and family-supportive policies.
- Professional development and education support to foster career growth.
- Recognition and appreciation programs for exemplary performance.
- Employee discounts on programs and services.
- Access to free amenities including private seasonal pool clubs and fitness facilities at select locations.
- Long-service severance upon retirement.
JOB DETAILS
Working schedule: 9:00 am5:00 pm or 10:00 am6:00 pm
Non Union Position
In Person
Commonpoint is an equal opportunity employer
Required Experience:
Director
