Arrive Fresh Claims Analyst
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Job Summary
Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what were building together. Were committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun casual and collaborative environment.
Who We Want
We want an analytical self-driven and detail-oriented Claims Analyst to join our growing Arrive Fresh division. Youll own a portfolio of temperature-controlled and perishable cargo claims protecting Arrives financial position while serving as a responsive trusted partner to our customers and carriers. You bring hands-on claims experience and a working knowledge of cargo liability PACA and food safety rules and youre eager to deepen your cold-chain expertise. You move with urgency when perishable freight is at risk communicate clearly under pressure and know when to escalate. Your follow-through and collaborative approach will help Arrive Fresh scale and strengthen our reputation as a premier cold-chain partner.
- Manage an assigned portfolio of Arrive Fresh cargo claims from initial filing to final resolution ensuring accurate compliant and timely outcomes.
- Investigate and resolve temperature-controlled freight claims involving reefer temperature deviations pulp readings transit delays shelf-life deterioration and USDA inspection results applying PACA guidelines and the Carmack Amendment.
- Negotiate and settle cargo loss damage shortage and contamination claims with shippers receivers carriers and insurance adjusters within established authority levels.
- Act quickly to mitigate losses on perishable freight by coordinating salvage redistribution or disposal in line with food safety and FSMA requirements.
- Collect and validate claim documentation including temperature logs bills of lading USDA inspections and invoices to build defensible positions for recovery and subrogation.
- Reconcile claim-related receivables and payables secure releases and execute assignments of rights to maintain financial accuracy.
- Track claims data and trends to flag risk areas recurring issues and carrier performance concerns and share findings with Arrive Fresh leadership.
- Partner with Carrier Sales Business Delivery Legal and Operational Risk to address high-risk shipments and align on dispute resolution.
- Escalate complex high-value or litigated claims to the Arrive Fresh Risk Manager with a clear summary and recommended path forward.
- Monitor cold-chain compliance and carrier vetting standards for temperature-controlled freight enforcing reefer unit certifications temperature-recording protocols pre-cooling requirements and FSMA Sanitary Transportation Rule compliance.
- Oversee operational risk workflows for rejected stranded or high-risk perishable loads coordinating real-time reefer temperature deviation reviews offsite restacks and carrier holds or decertifications to prevent financial loss.
- Maintain accurate up-to-date claim records in the TMS and claims management system and keep customers and carriers informed of claim status.
- Bachelors Degree in a relevant field (Supply Chain Business Administration Finance or related) or equivalent professional experience preferred.
- 3 years of cargo claims management experience with a heavy emphasis on 3PL freight brokerage or cargo insurance environments.
- Deep knowledge of perishable freight laws and standards including the Carmack Amendment PACA (Perishable Agricultural Commodities Act) guidelines USDA standards and FSMA (Food Safety Modernization Act).
- Strong negotiation conflict resolution and critical thinking skills with a track record of handling high-value settlements and complex legal disputes.
- Outstanding organizational skills and intensive attention to detail with the ability to manage competing priorities in a fast-paced logistics environment.
- Proficiency in Google Workspace freight broker TMS platforms and claims management software.
- Excellent written and verbal communication skills with a focus on proactive collaborative customer and carrier relationship management.
- Take advantage of our comprehensive benefits package including medical dental vision life disability and supplemental coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Take time to manage your physical and mental health - we offer company paid holidays paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get paid to work with your friends through our Referral Program!
Required Experience:
IC
About Company
Our relentless pursuit of perfection has made us one of the nation’s fastest-growing freight brokerages. Visit us now and ship or haul with us.
