Area Vice President US Public Sector Customer Success Program Management Office

Here at Appian our values of Intensity and Excellence define who we are. We set high standards and live up to them ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment holding ourselves and each other accountable to achieve the best results. When you join Appian youll be part of a passionate team dedicated to accomplishing hard things together.

McLean Virginia USA Work Model: Hybrid

Establish and lead the Program Management Office governance framework that ensures mission assurance and customer success outcomes across the entire US Public Sector portfolio driving growth through delivery excellence.

ABOUT THE TEAM

The US Public Sector Customer Success team delivers mission-critical business impact for U.S. federal state and local government customers bringing their best ideas to life through exceptional outcomes. This team enables customers to build and lead at scale using AI-Powered Process Automation operating with significant autonomy to shape delivery standards and governance practices. Your leadership will directly influence how Appian scales its public sector footprint and drives customer-led growth in one of our most strategic markets.

THE OPPORTUNITY

Appian is accelerating its investment in the US Public Sector as government agencies modernize their operations with AI-Powered Process Automation. This role exists to establish the foundational PMO infrastructure and delivery governance that will enable scalable compliant and high-impact customer outcomes across defense intelligence civilian and state and local government portfolios. You will architect the operating rhythm that transforms delivery excellence into measurable growth while ensuring mission assurance in highly regulated environments.

This role is based at our HQ in McLean VA. Appian was built on a culture of in-person collaboration which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture ensure we thrive through shared ideas and teamwork and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority we also believe the office environment enables more opportunities to celebrate wins collaborate effectively and build strong relationships across teams.

WHAT YOULL DO

• Architect and operationalize the PMO governance framework establishing delivery standards operating rhythms and portfolio management practices that ensure mission assurance and customer success across all US Public Sector engagements.
• Lead financial management and delivery performance optimization across the portfolio driving forecasting accuracy utilization targets margin improvement and resource allocation decisions that balance growth with profitability.
• Partner with executive stakeholders across Customer Success Sales and Product teams to align delivery capacity with pipeline growth ensuring seamless handoffs and proactive risk mitigation throughout the customer lifecycle.
• Execute comprehensive risk and issue management protocols implementing early warning systems and resolution frameworks that protect customer outcomes and maintain compliance with U.S. public sector contracting requirements.
• Drive portfolio-level reporting and business intelligence delivering executive dashboards and insights that inform strategic decisions on capacity planning customer health and expansion opportunities.
• Champion Agile delivery methodologies and continuous improvement practices coaching delivery teams and embedding quality standards that accelerate time-to-value for government customers.

REQUIRED QUALIFICATIONS

• Education: Hold a Bachelors degree or higher in Business Administration Information Systems Engineering Public Administration or a related field.
• Experience: 15 years of progressive experience in program management delivery leadership or consulting within enterprise software or government contracting environments.
• PMO Leadership: Proven track record establishing and scaling Program Management Offices with comprehensive delivery governance frameworks operating rhythms and portfolio management practices.
• Public Sector Expertise: Deep knowledge of U.S. public sector contracting compliance requirements and procurement processes across federal state or local government agencies.
• Financial Acumen: Demonstrated expertise managing financial performance metrics including forecasting utilization optimization margin management and resource allocation across complex delivery portfolios.
• Agile Delivery: Strong command of Agile delivery methodologies and their application in enterprise software implementation and government modernization programs.
• Executive Communication: Exceptional stakeholder management skills with the ability to influence and align executive audiences across customer organizations and internal leadership teams.
• Risk Management: Expert-level capability in risk identification issue resolution and governance protocols that ensure delivery success in mission-critical environments.

PREFERRED QUALIFICATIONS

• Software Consulting Background: Experience delivering enterprise software solutions such as ERP CRM BPM workflow automation data integration or enterprise application integration platforms.
• Government Delivery Experience: Direct delivery experience in defense intelligence civilian agency or state and local government environments with knowledge of mission-specific requirements and constraints.
• Enterprise Architecture Knowledge: Applied understanding of enterprise architecture principles data management practices and integration patterns in complex government IT landscapes.
• Platform Experience: Hands-on experience with AI-Powered Process Automation platforms or similar enterprise orchestration technologies.

Tools and Resources

• Training and Development: During onboarding we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities including our leadership program tailored for new and aspiring managers a comprehensive library of specialized department training through Appian University skills based training and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: Well immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social educational and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health wellbeing and financial future. Benefits may include health coverage Employee Assistance Program (EAP) with free mental health support life and disability insurance an Employee Stock Purchase Program (ESPP) a retirement/pension plan wellness dollars tuition reimbursement family-forming benefits and more. Benefits vary by countryplease ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for the most important business processes at the worlds largest organizations. Our platform is known for its unique power reliability and scale. Weve been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information visit .

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