Applications & Integration Lead

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as IT Systems LLC a Koniag Government Services company is seeking an Applications & Integration Lead to support KITS and our government customer in Washington DC. The position is hybrid requires 1 day onsite. This position requires the candidate to be able to obtain a Public include medical dental and vision insurance 401(k) retirement plan paid time off paid parental leave life and disability insurance flexible spending accounts commuter benefits and tuition Applications & Integration Lead is the senior technical authority responsible for the operation support and sustainment of our clients enterprise applications integration middleware release and environment management and SaaS platform administration. This individual leads the enterprise applications and integration team in delivering stable reliable and well-integrated application services across the clients enterprise role requires deep technical expertise across enterprise application operations integration platforms middleware and SaaS administration combined with strong leadership skills and the ability to manage a team that delivers consistent high-quality application services in support of our clients mission. The Applications & Integration Lead serves as the primary escalation point for complex application and integration incidents leads application operations projects and initiatives and ensures that the enterprise applications and integrations perform reliably and securely at all individual must be capable of operating autonomously diagnosing deciding and resolving within delegated authority without escalation to government personnel for routine or moderately complex matters and must demonstrate expert-level knowledge of enterprise application operations integration architecture and SaaS platform management in a Federal Responsibilities:Enterprise Applications Operations & Leadership:Lead the enterprise applications and integration team in delivering effective operation and support of the enterprise application portfolioEstablish and maintain application operations standards procedures and quality benchmarks aligned with ITIL 4 service management practicesServe as the primary escalation point for complex enterprise application and integration incidents and problemsOversee the full lifecycle of application-related incidents from initial detection through resolution and closure ensuring adherence to service level objectivesMonitor enterprise application performance availability and health taking proactive action to address issues before they impact operationsCoordinate with the Infrastructure and Platform Operations team Microsoft Infrastructure team and NOC to ensure seamless application support and escalationEnterprise Application Support & Administration:Lead and oversee operation and support of the enterprise application portfolio including agency-specific business applications productivity tools and mission-critical systemsProvide expert-level administration and troubleshooting support for enterprise applications resolving complex incidents and problems independentlyManage application user access licensing and configuration in coordination with the Microsoft Infrastructure and Asset/Financial Management teamsSupport application patching updates and version management activities in accordance with ITIL 4 change management practicesCoordinate with application vendors on issue resolution support cases and product updatesMaintain accurate and current application documentation including configuration records operational procedures and known issue trackingIntegration & Middleware Operations:Lead operation and support of the enterprise integration and middleware platforms ensuring reliable data flows and system integrations across the enterprise application portfolioOversee monitoring troubleshooting and resolution of integration failures data pipeline issues and middleware incidentsManage integration platform configurations connection management and interface administrationSupport design and implementation of new integrations and interface enhancements in coordination with the Infrastructure and Platform Operations teamMaintain accurate and current integration documentation including interface inventories data flow diagrams and configuration recordsCoordinate with application vendors and internal technical teams on integration requirements changes and issue resolutionRelease & Environment Management:Lead release and environment management activities for the enterprise application portfolio ensuring controlled well-coordinated and low-risk application releasesDevelop and maintain release management procedures environment management standards and deployment runbooksCoordinate release planning scheduling and execution with application teams infrastructure teams and the Service Management LeadManage non-production environments (development test staging) to ensure availability and readiness for testing and release activitiesSupport change management activities for application releases in accordance with ITIL 4 change management practicesMaintain accurate release calendars environment status records and release documentation in the Government ITSM platformSaaS Platform Administration:Lead administration and support of the SaaS platform portfolio including configuration management user administration and license managementCoordinate with SaaS vendors on support cases service issues platform updates and renewal activitiesMonitor SaaS platform health performance and security posture escalating issues to vendors and internal teams as appropriateEnsure SaaS platform configurations comply with security policies FedRAMP requirements and data governance standardsSupport onboarding and offboarding of SaaS platforms in coordination with the Asset/Financial Management and Microsoft Infrastructure teamsMaintain accurate SaaS platform inventory licensing and configuration documentationSecurity Compliance & Governance:Ensure all enterprise application and integration operations comply with FISMA NIST SP 800-53 FedRAMP and cybersecurity policiesApply least-privilege and separation-of-duties principles to application access management and integration configurationsSupport Zero Trust Architecture implementation across enterprise application platforms in coordination with the Microsoft Infrastructure and Network teamsAssist in security assessment activities audit evidence collection and remediation of application-related security findingsTeam Leadership & Development:Lead mentor and supervise enterprise applications and integration team membersAssign and prioritize application operations work items in alignment with Sprint commitments and operational prioritiesEnsure team members are cross-trained and capable of supporting all application operations functions to maintain coverage continuityConduct quality reviews of team members work to ensure accuracy completeness and adherence to standardsSupport recruitment onboarding and professional development of enterprise applications team personnelMaintain bench depth and surge capacity to ensure 100% coverage of application operations functionsDocumentation & Knowledge Management:Maintain comprehensive and current documentation of all enterprise applications integration platforms SaaS configurations and operational proceduresDevelop and maintain standard operating procedures runbooks and knowledge base articles for enterprise applications and integration operationsEnsure all application and integration change activities are documented in the Government ITSM platform in accordance with ITIL 4 change management practicesSupport transition-in and transition-out activities by providing complete and accurate enterprise applications and integration documentation and knowledge transferRequired Qualifications:Experience:Minimum 68 years of hands-on enterprise application operations integration and middleware experienceDemonstrated experience leading or supervising an enterprise applications or integration team in a Federal or comparable enterprise environmentProven experience with enterprise integration platforms and middleware technologies at scaleExperience with release and environment management for enterprise application portfoliosDemonstrated experience with SaaS platform administration in a Federal or comparable enterprise environmentExperience in a Federal or private-sector enterprise environment of comparable scale complexity and security postureProven ability to independently resolve complex cross-domain application and integration problems at the enterprise levelFamiliarity with FedRAMP-authorized SaaS platforms and Federal application security requirementsTechnical Expertise:Expert-level proficiency in:Enterprise application operations administration and supportIntegration platform and middleware operations (e.g. MuleSoft Dell Boomi Azure Integration Services or equivalent)SaaS platform administration and configuration managementRelease and environment management for enterprise application portfoliosApplication incident management and troubleshootingApplication access management and user administrationApplication performance monitoring and health managementStrong working knowledge of:Microsoft 365 and Azure Government application integrationsREST and SOAP API management and troubleshootingFedRAMP requirements for SaaS and cloud-based applicationsZero Trust Architecture principles as applied to enterprise applicationsNIST SP 800-53 security controls for enterprise applicationsITSM platforms (e.g. ServiceNow)ITIL 4 change incident and release management practicesDevOps and CI/CD pipeline concepts relevant to release managementRequired Certifications (Must be current and unexpired throughout performance):ITIL 4 FoundationAdditional preferred certifications:MuleSoft Certified Developer or equivalent integration platform certificationMicrosoft Certified: Azure Integration Services SpecialtyAWS Certified Developer AssociateProject Management Professional (PMP) or equivalentPreferred Qualifications:Prior experience supporting Federal civilian agency enterprise application environmentsExperience with Agile/Scrum delivery models in an application operations contextExperience with API management platforms (e.g. Azure API Management MuleSoft Anypoint)Demonstrated experience with application performance monitoring tools and platformsExperience supporting FISMA assessment and authorization activities for enterprise applicationsExperience with DevSecOps practices and secure application delivery pipelinesOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352