Applications Engineer

Help grow a safer cleaner healthier future for everyone every day.

Technical Sales & Support Engineer

Company: Alicat Scientific

Location: Tucson AZ (On-Site)

Salary: $50000-$60000 annually

Are you a technically savvy communicator who thrives on solving problems and helping customers succeed Join Alicat Scientific in Tucson Arizona where we design and build high-performance mass flow and pressure instruments used in industries like aerospace biotech clean energy and advanced manufacturing. #Alicat

What Youll Do

After completing a comprehensive training program on our products and technologies youll become a go-to expert for customers seeking solutions in mass flow. As the frontline technical advisor and sales partner youll play a critical role in supporting sales conversions and delivering high-level technical support. Youll help drive revenue by delivering fast accurate and insightful assistance that turns inquiries into long-term relationships. Whether youre building quotes guiding product selection or troubleshooting complex application challenges youll be the trusted first point of contact ensuring customers get effective help every step of the way.

Sales & Customer Engagement

• Serve as the first point of contact for inbound inquiries via phone email and live chat.
• Qualify customer needs and recommend tailored solutions that align with their technical and business goals.
• Build accurate application-specific quotes and follow up to drive conversions.
• Support OEMs and distribution partners with quoting and technical guidance.

Technical Troubleshooting

• Pneumatics and Fluid Control: Troubleshooting flow instability pressure regulation challenges mechanical operations and chemical incompatibilities.
• Communication and Device Integration: Remotely diagnose and resolve complex communication errors by investigating hardware issues (including wiring power and signal integrity) and software-based networking problems.

Cross-Functional Collaboration

• Work closely with engineering production and marketing teams to ensure customer satisfaction and product alignment.
• Contribute to product documentation and marketing content to enhance customer understanding.

Sales Operations

• Accurately enter and manage sales and service orders to ensure smooth processing and timely fulfillment.
• Maintain CRM records to support clear communication order tracking and customer history management.
• Collaborate with internal teams to ensure customer requirements are captured and executed correctly.

Is this the right role for you

Application Engineers at Alicat are fast curious and customer focused. Success in this role means being responsive resourceful and ready to dive into complex challenges with enthusiasm.

What were looking for:

• A Bachelors degree in Engineering Physics or related STEM field (preferably).
• Detail-oriented mindset with strong written and verbal communication skills.
• Experience or interest in fluid control instrumentation or automation.
• Familiarity with one or more of the following fields is a plus: aerospace bioprocessing chemistry environmental science semiconductor technology or optical sciences.
• Bonus if youve worked in technical sales customer support or application engineering but not required.

Performance Expectations

Within 3 Months:

• Successfully complete Alicats comprehensive product and application training program.
• Demonstrate proficiency in core product knowledge and internal tools used for customer management.
• Begin responding to customer inquiries with supervision providing accurate technical and sales support.
• Establish working relationships with internal teams (Sales Engineering Production)

Within 6 Months:

• Confidently support the full product line and handle customer communication independently.
• Troubleshoot standard technical issues and provide accurate timely support.
• Collaborate effectively with other teams to ensure smooth customer workflows.
• Contribute to revenue growth by converting inquiries into sales opportunities.

Within 12 Months:

• Solve advanced application challenges and support complex customer accounts.
• Identify inefficiencies and help coordinate team-wide process improvements.
• Set a strong example for peers and contribute to shaping team standards and culture.

Benefits:

• Health dental and vision insurance
• Life and Disability Insurance Plans
• 401k with up to 5% match and vesting schedule
• Tuition reimbursement
• Earned PTO
• Paid holidays
• Parental Leave

Not the right fit Let us know youre interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!