Applications Engineer

Help grow a safer cleaner healthier future for everyone every day.

Technical Sales & Support Engineer

Location: Tucson Arizona (On-site)

Employment Type: Full-time Exempt

Schedule: Monday-Friday 8am-5pm

Pay Range: $50000-$60000 annually

Reports To: CX Manager

Are you a technically savvy communicator who thrives on solving problems and helping customers succeed Join Alicat Scientific in Tucson Arizona where we design and build high performance mass flow and pressure instruments used in industries like aerospace biotech clean energy and advanced manufacturing.

You will become a go-to expert for customers seeking solutions in mass flow. As the frontline technical advisor and sales partner youll play a critical role in supporting sales conversions and delivering high-level technical support. Youll help drive revenue by delivering fast accurate and insightful assistance that turns inquiries into long-term relationships. Whether youre building quotes guiding product selection or troubleshooting complex application challenges youll be the trusted first point of contact ensuring customers get effective help every step of the way.

Core Responsibilities

Sales & Customer Engagement

Serve as the first point of contact for inbound inquiries via phone email and live chat.

Qualify customer needs and recommend tailored solutions that align with their technical

and business goals.

Build accurate application-specific quotes and follow up to drive conversions.

Support OEMs and distribution partners with quoting and technical guidance.

Technical Troubleshooting

Troubleshoot flow instability pressure regulation challenges mechanical operations and

chemical incompatibilities.

Remotely diagnose and resolve complex communication errors by investigating hardware

issues (including wiring power and signal integrity) and software-based networking problems.

Provide clear professional communication through email phone and internal systems.

Assist customers with order-related issues and escalate complex cases to the Admin

Manager when needed.

Sales Operations

Accurately enter and manage sales and service orders to ensure smooth processing and

timely fulfillment.

Maintain CRM records to support clear communication order tracking and customer

history management.

Collaborate with internal teams to ensure customer requirements are captured and

executed correctly.

Collaboration & Teamwork

Work closely with engineering production and marketing teams to ensure customer

satisfaction and product alignment.

Contribute to product documentation and marketing content to enhance customer

understanding.

Skills & Qualifications

A Bachelors degree in Engineering Physics or related STEM field is a plus.

Detail-oriented mindset with strong written and verbal communication skills.

Experience or interest in fluid control instrumentation or automation.

Familiarity with one or more of the following fields is a plus: aerospace

bioprocessing chemistry environmental science semiconductor technology or

optical sciences.

Bonus if youve worked in technical sales customer support or application

engineering.

Work Environment

This is an on-site desk-based role involving regular computer use and phone-based customer interaction throughout the day.

Benefits:

Health dental and vision insurance

Life and Disability Insurance Plans

401k with up to 5% match and vesting schedule

Tuition reimbursement

Earned PTO

Paid holidays

Parental Leave

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