Application Systems Analyst Programmer

STATE OF CONNECTICUT

DEPARTMENT OF CHILDREN AND FAMILIES

STATEMENT OF WORK FOR CCIWS PROGRAM

Business Intelligence / Tableau Administrator

(X) New Task () Renewal( ) Fixed Price(X) On Site Support(X) Remote Support

1. REQUIRED AGENCY:

Department of Children and Families

DCF IS Division

505 Hudson Street

Hartford CT 06106

2. PROJECT/SYSTEM/PROGRAM OVERVIEW

The Department of Children and Families depends on the core mission-critical applications CTKIND and IV-E ConnecticutsFederally-reimbursedCCWIS (Comprehensive Child Welfare information system) used by over 2000 social workers and case managers the application has been enhanced and modified continually to meet data capture and process functionality requirements driven by good child welfare case practice as well as State and Federal legislation and statute. Additionally CTKIND is continuously updated in compliance with the agencys ongoing goal of improving the safetypermanency and well-being of children in care and has invested significant resources to ensure that Connecticut has efficient economic and effective tools to aid our Child Welfare Staff Providers and the children and families of CT.

Department of Administrative Services - Bureau of Information Technology Solutions (DAS-BITS) provides technology expertise and services as well as an information systems infrastructure for the Department of Children and Families (DCF) and its roughly 3300 employees. DAS-BITS strives toimprove continually improving technological services that are cost-effective and of the highest effectiveness and quality.

3. SCOPE OF WORK

The agency needs the service of a mid to Senior level BI/Tableau Admin. The candidate will be responsible for platform administration incident management troubleshooting user support monitoring and ensuring the reliability of business-critical reporting and analytics services. Specifically the candidate will be responsible for Administer Tableau Cloud sites projects users groups permissions and security in Dev Test and Production environments and Support and troubleshoot Azure SQL Database and MuleSoft Runtime Fabric (RTF) environments and integrations impacting reporting platforms.

Specific Services Required:

In the role of the BI / Tableau Admin the following services are required:

• Administer Tableau Cloud sites projects users groups permissions and security.
• Monitor platform health extract refreshes subscriptions and scheduled jobs.
• Troubleshoot Tableau performance connectivity and reporting issues.
• Support report developers analysts and business users.
• Deploy and Promote Reports to different Environments
• Support and troubleshoot Azure SQL Database environments used for enterprise reporting.
• Investigate reporting data issues and perform data validation activities.
• Monitor database connectivity query performance and data refresh processes.
• Assist with SQL/SOQL troubleshooting and performance optimization.
• Monitor and support Azure Data Factory pipelines that load Salesforce and other source-system data into Azure SQL Database.
• Troubleshoot data load failures and data quality issues.
• Assist in identifying root causes of integration and reporting issues.
• Collaborate with development and integration teams during incident resolution and deployments.
• Support MuleSoft Runtime Fabric (RTF) environments and integrations impacting reporting platforms.

REQUIRED SKILLS AND EXPERIENCE

For this position the candidate shares experience and judgment withteam to plan and accomplish goals mentors less experienced staff a wide degree of creativity and latitude is addition the agency requires:

An experienced professional with 5 or more years of prior experience demonstrating the following knowledge and skills:

• Experience with Tableau Cloud administration and support
• Experience with Salesforce objects fields relationships and the impact of different design decisions. Ability to apply best practices.
• Experience with dashboards and supporting enterprise reporting and analytics platforms.
• Strong SQL skills and experience working with Azure SQL Database or similar relational databases.
• Experience with user management including new user setup user deactivation roles profiles permission sets sharing rules and other routine tasks.
• Critical thinking and problem solving around issues such as user access declarative logic business requests Environment management and backup solutions.
• Comfortable engaging and escalating issues to Salesforce
• Must be very organized pro-active and self-directed.
• Must be self-starter and driven. Must Drive the work from requirements to implementation.
• Must have very strong abstract thinking and problem-solving skills.
• Must have very good verbal and written communication skills.
• Work on all phases of SDLC and create/maintain required technical documentation.
• Work with the Salesforce Architect to establish best practices.
• Work with management to supply input for key design and architecture decisions as well as work estimation and resource planning.
• Provide guidance and training to team members.

Additional Preferred Qualifications:

• Experience with Azure Data Factory (ADF).
• Experience with MuleSoft Runtime Fabric (RTF) or MuleSoft integrations.
• Experience working with Salesforce data and reporting environments.
• Microsoft Azure experience.

4. ADMINISTRATIVE CONSIDERATIONS

WORK SCHEDULE: Full-Time 40hrs - Monday - Friday 8 AM - 5 PM.

Hybrid Schedule : 80% remote and 20% in person (subject to Agency policy)

STATE RESOURCES AND OVERSIGHT:DAS-BITS Management

SECURITY/PRIVACY CONSIDERATIONS:Comply with Vendor Qualification DCF Child Protection Background Check and DCF Non-disclosureAgreement

GENERAL/MISCELLANEOUS:

Candidatemust be a US Citizen or Permanent Resident

POINT OF CONTACT:

Mohammed Naseem Hafeez

Application Support and DevOps Manager
DAS BITS Agency Success
In Service of CT Dept. of Children and Families
Phone: (Office) (Cell)

Required Skills:

Microsoft SQL ServerTransact-SQLSQL Server Reporting Services (SSRS)