Application Support DevOps Engineer

With 1000 intelligence professionals serving over 1900 clients worldwide Recorded Future is the worlds most advanced and largest intelligence company!

Recorded Future equips our teams and customers with secure isolated environments for high-risk research threat analysis and sensitive investigative work. To scale this capability we rely on a container streaming platform that delivers browser-accessible desktops applications and isolated browsers on demand. As our operational footprint grows we need an Application Support DevOps Engineer to own the deployment tuning and day-to-day health of this platform across our Kubernetes environments. Your work will directly enable analysts and internal teams to spin up disposable policy-controlled workspaces ensuring they have fast reliable and secure access to the tools they need without compromising our security posture.

• Lead the deployment upgrade and lifecycle management of a containerized workspace streaming platform running on Kubernetes including Helm chart customization namespace and zone design and configuration of core services such as the API manager and connection proxy components.
• Design build and maintain custom Docker images (desktops browsers and single-application workspaces) based on upstream core images including adding software startup scripts branding and launch forms to meet internal team requirements.
• Build and maintain custom VM images and auto-scaling agent pools (on KubeVirt Harvester or cloud hypervisors) to support containerized sessions RDP-based sessions and GPU-accelerated workloads.
• Operate and scale the underlying infrastructure including Kubernetes clusters Linux servers and cloud resources (AWS Azure GCP) covering capacity planning node management storage and patching of agent hosts.
• Own networking and ingress for the platform: TLS certificate management (including cert-manager integration) ingress controllers load balancers DNS firewall rules and secure routing between control plane agents and end users.
• Build CI/CD pipelines that automate image builds vulnerability scanning registry publishing Helm chart deployments and configuration rollouts across environments.
• Monitor platform health investigate incidents tune performance (session density resource limits autoscaling thresholds) and drive root-cause analysis on deployment session and connectivity issues.
• Partner with Security IT and engineering teams to integrate the platform with SAML and OIDC identity providers session recording logging and SIEM pipelines and compliance controls.
• Document runbooks deployment standards and image-build procedures and mentor other engineers and support staff on operating the platform.
  
  

• 5 years of experience in a DevOps SRE platform engineering or application support role supporting production workloads.
• Strong hands-on experience with Kubernetes (deployments services ingress Helm RBAC troubleshooting pods and networking) in real production environments. Experience with Rancher RKE2 EKS AKS or GKE is a plus.
• Deep Docker expertise including authoring multi-stage Dockerfiles building and optimizing images managing private registries and debugging container runtime issues.
• Solid Linux systems administration skills (Ubuntu or Debian preferred) including scripting in Bash and at least one of Python or Go for automation and tooling.
• Working knowledge of at least one major cloud provider (AWS Azure or GCP) including compute networking (VPC subnets security groups) storage IAM and managed Kubernetes offerings.
• Strong networking fundamentals including TLS and PKI DNS HTTP and HTTPS proxies reverse proxies load balancers and common troubleshooting tools (tcpdump curl dig kubectl exec).
• Experience building CI/CD pipelines (GitHub Actions GitLab CI Jenkins or similar) for image builds and Kubernetes deployments.
• Comfort operating and patching Linux VMs and servers in a production setting including creating reproducible VM images (Packer cloud-init or equivalent).
• Bonus: Experience with Infrastructure-as-Code (Terraform Ansible) KubeVirt or Harvester GPU-enabled container workloads session streaming or VDI platforms SAML or OIDC integration or running regulated environments (FedRAMP HIPAA PCI).

The base salary range for this full-time position is $129000-$193500. Our salary ranges are determined by role level and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range individual pay is determined by state work location and additional factors including job-related skills experience and relevant education or training. This position may be eligible for incentive compensation equity and medical dental vision life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

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Why should you join Recorded Future
Recorded Future employees (or Futurists) represent over 40 nationalities and embody our core values of having high standards practicing inclusion and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.

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We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work Recorded Future is made a better place every day.

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Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race religion color national origin gender including pregnancy sexual orientation gender identity age marital status veteran status disability or any other characteristic protected by law.

Recorded Future will not discharge discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about discussed or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts and in alignment with our hiring practices across all jurisdictions.

Recorded Future maintains a drug-free workplace.

Note: Our interview process for all final-round candidates requires a mandatoryin-person interviewor a live scheduledvideo conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.

Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future including those sent to our employees or through our website will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Futures recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.