Application Support Analyst

The Digital Application Support Analyst is responsible for supporting the Companys Digital Product platform and related services. This role provides operational and technical support through proactive monitoring incident response troubleshooting release validation and vendor coordination. The position works closely with E-Commerce Development Infrastructure and third-party vendors to ensure reliable and efficient operation of customer-facing digital services.

• Monitor the Digital Product platform and associated services
• Investigate and troubleshoot application service and integration issues.
• Respond to incidents alerts and escalated support requests.
• Support production releases and post-release validation activities.
• Coordinate issue resolution with vendors and internal technology teams.
• Analyze application behavior transaction failures and service interruptions.
• Maintain support documentation knowledge articles and operational procedures.
• Participate in rotating on-call support for evenings weekends and holidays.
• Assist in developing operational best practices and monitoring standards. 
• Support transition-to-production activities for new digital capabilities

Qualifications :

• 13 years of application technical systems or production support experience
• Bachelors degree or equivalent related experience
• Experience with application/production support incident management and troubleshooting
• Working knowledge of basic SQL APIs JSON and web applications
• Experience with identity management and ServiceNow or a similar ITSM platform
• Strong analytical problem-solving and prioritization skills
• Excellent written and verbal communication skills
• Strong customer-service mindset with the ability to work independently and collaboratively

Preferred Qualifications

• Experience supporting mobile applications websites or other customer facing digital products
• Familiarity with API testing tools such as Postman or Swagger
• Experience with application monitoring tools and vendor management
• Experience within gaming hospitality loyalty or e-commerce environments

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work :

No

Employment Type :

Full-time