Application Support Analyst
Job Location:
Job Location:
Hampton, VA - USA
Monthly Salary:
$ 75000 - 90000
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Application Support Analyst
ROLE
We need an experienced Application Support Analyst to support the 441st Vehicle Support Chain Operations Squadron (441 VSCOS). 441 VSCOS centrally manages the Department of the Air Forces (DAF) vehicle fleet enterprise providing program management technical and training support across 257 steady-state and contingency locations and 387 units including Combat Air Force Mobility Air Force and ISR aircraft units through the ELMS AVID and CISP application this role you will provide day-to-day ELMS technical support and level-one helpdesk resolution and support requirements gathering and documentation for ELMS sustainment. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package.
RESPONSIBILITIES
REQUIRED SKILLS/EXPERIENCE
REQUIRED EDUCATION / CERTIFICATIONS
LOCATION
CLEARANCE
CLIENT
EMPLOYMENT CLASSIFICATION
RELOCATION
COMPENSATION
West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race color creed religion gender sexual orientation ancestry national origin age marital status mental disability physical disability medical condition pregnancy political affiliation military or veteran status or any other basis prohibited by federal or state law.
Other Considerations: applicants will be subject to a background investigation. Individuals primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC copier fax telephone cell phone etc. Occasionally required to reach overhead bend and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.
ROLE
We need an experienced Application Support Analyst to support the 441st Vehicle Support Chain Operations Squadron (441 VSCOS). 441 VSCOS centrally manages the Department of the Air Forces (DAF) vehicle fleet enterprise providing program management technical and training support across 257 steady-state and contingency locations and 387 units including Combat Air Force Mobility Air Force and ISR aircraft units through the ELMS AVID and CISP application this role you will provide day-to-day ELMS technical support and level-one helpdesk resolution and support requirements gathering and documentation for ELMS sustainment. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package.
RESPONSIBILITIES
- Manages ELMS day-to-day technical support including system modifications enhancements overhauls and migration support
- Coordinates with IT developers to link organically developed programs with existing IT solutions and interface multiple IT solutions (e.g. ELMS)
- Provides ELMS and level-one IT support fielding and resolving helpdesk calls troubleshooting and analyzing user issues
- Meets a 0-24 hour response time with a 95 percent success rate and a 0-48 hour resolution time
- Elevates customer issues to the ELMS helpdesk when a system helpdesk ticket is required
- Provides monthly updates on all 441 VSCOS helpdesk tickets including open and closed ticket counts average days open average days to close and recommended program office actions
- Supports requirements gathering testing custom application development legacy application modernization and documentation for ELMS sustainment
REQUIRED SKILLS/EXPERIENCE
- 3 to 5 years of application or help desk support experience preferably supporting DoW IT systems
- Experience with ticketing systems and Tier 1 troubleshooting and escalation processes
- Working knowledge of ELMS or AVID preferred
- Strong customer service and communication skills
REQUIRED EDUCATION / CERTIFICATIONS
- Bachelors degree in information technology computer science or related field; equivalent experience considered
LOCATION
- 445 Weyland Road Langley AFB VA. 23665
CLEARANCE
- U.S. citizenship is required
CLIENT
- US Air Force (USAF) Defense Property Accountability System (DPAS)
- 40 hours per week
- 8 hours per day
EMPLOYMENT CLASSIFICATION
- Employment Classification Eligibility W2
RELOCATION
- Not eligible for relocation benefits
COMPENSATION
- Salary range: $75000-$90000
- Benefits: Benefits package includes options for health dental and vision insurance coverage; 401k contribution options
West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race color creed religion gender sexual orientation ancestry national origin age marital status mental disability physical disability medical condition pregnancy political affiliation military or veteran status or any other basis prohibited by federal or state law.
Other Considerations: applicants will be subject to a background investigation. Individuals primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC copier fax telephone cell phone etc. Occasionally required to reach overhead bend and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.
Required Experience:
Senior IC
About Company
As a nation-wide provider of high-tech professionals, West 4th Strategy arms federal agencies and prime contractors with empowered professionals in data analytics, cybersecurity, systems integration, infrastructure management, and program management.
