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Application Support Analyst Charlotte, NC
Job Location:
Job Location:
Charlotte, VT - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 August 2026 (Yesterday)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Manage the day-to-day operation of the departmental specific software application or system. Identifies system requirements and solve moderately complex business problems. Assists users and trains staff on the use of applications or systems. Performs work with general supervision. Possesses an understanding of user needs capacity and limitations of equipment operating time and desired results in order to provide solutions. Maintains strong interpersonal and communication skills.
Essential Function:
Provide first and second line application support resolving technical queries and communicating solutions directly to customers for the departmental specific application or system.
Responsible for monitoring and responding to open tickets submitted through an incident management system
Troubleshoot and escalate alerts that cannot be resolved to appropriate section
Prioritize and handle service requests and incidents
Progress issues and provide relevant information for troubleshooting or for clarification
Identify opportunities for process improvement and contribute to departmental initiatives for the departmental software application or system.
Responsible for improving and documenting the technical processes around software or application support
Work collaboratively with Account Managers on change requests managing issues and establishing priorities
Ensure the performance of daily health checks of the applications scripts and infrastructure by support team
Work with the software or application developer to ensure the system is operating efficiently install updates and troubleshoot.
Establish accounts and passwords and assist with issues regarding user accounts.
Onboard and setup new Meck Administrators on the Learning Management System (LMS).
Responsible for administrator functions for the enterprise Learning Management System (LMS) which includes assigning/launching e-learning courses set-up and maintaining ILT classes creating reports troubleshooting and responding to Learning Management System (LMS) issues.
Create ILT Events/Sessions for identified training classes.
Act as a support and resource for departmental Learning Management System (LMS) Administrators.
Contact/support for departments with Extended Enterprise Learning Management System (LMS) users.
Essential Function:
Provide first and second line application support resolving technical queries and communicating solutions directly to customers for the departmental specific application or system.
Responsible for monitoring and responding to open tickets submitted through an incident management system
Troubleshoot and escalate alerts that cannot be resolved to appropriate section
Prioritize and handle service requests and incidents
Progress issues and provide relevant information for troubleshooting or for clarification
Identify opportunities for process improvement and contribute to departmental initiatives for the departmental software application or system.
Responsible for improving and documenting the technical processes around software or application support
Work collaboratively with Account Managers on change requests managing issues and establishing priorities
Ensure the performance of daily health checks of the applications scripts and infrastructure by support team
Work with the software or application developer to ensure the system is operating efficiently install updates and troubleshoot.
Establish accounts and passwords and assist with issues regarding user accounts.
Onboard and setup new Meck Administrators on the Learning Management System (LMS).
Responsible for administrator functions for the enterprise Learning Management System (LMS) which includes assigning/launching e-learning courses set-up and maintaining ILT classes creating reports troubleshooting and responding to Learning Management System (LMS) issues.
Create ILT Events/Sessions for identified training classes.
Act as a support and resource for departmental Learning Management System (LMS) Administrators.
Contact/support for departments with Extended Enterprise Learning Management System (LMS) users.
Required Experience:
IC
