Application Portfolio & Governance Advisor
Chicago, IL - USA
Job Summary
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Team Overview
The TruOps Digital Experience team within Global Operations is responsible for delivering scalable integrated solutions across the Salesforce ecosystem that enable efficient consistent execution of the end-to-end lead-to-service lifecycle. The team partners closely with business operations finance sales support and technology stakeholders to drive global standardization governance automation and continuous improvement across TransUnions operating model. This role reports to the Sr Director of Business Operations. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview and Core Responsibilities
- Govern the portfolio of applications managed packages integrations and third-party solutions that support and extend the Salesforce ecosystem ensuring alignment with business priorities and operational objectives.
- Serve as the system of record for application inventory ownership business capabilities vendor relationships contracts licensing structures utilization costs lifecycle status and ecosystem dependencies.
- Establish and maintain governance processes for onboarding evaluating enhancing renewing replacing and retiring applications across the Salesforce ecosystem.
- Partner with business operations finance sales support procurement and technology stakeholders to support portfolio planning roadmap development investment decisions and application lifecycle management.
- Monitor application utilization adoption and consumption trends to identify opportunities for optimization rationalization and increased business value realization.
- Maintain visibility into the total cost of ownership (TCO) of the application portfolio including licensing consumption-based pricing models vendor commitments and ongoing operational costs enabling informed investment renewal and portfolio decisions.
- Develop business cases and investment recommendations that quantify costs expected business value resource requirements and operational impacts to support funding decisions portfolio governance and ecosystem growth initiatives.
- Develop and maintain capability mappings that connect business processes and outcomes to supporting applications and technologies.
- Collaborate with enterprise architecture and Salesforce platform teams to maintain awareness of application dependencies integrations managed packages and ecosystem relationships.
- Coordinate governance activities involving information security risk management privacy legal and architecture teams to support application and AI-enabled technology reviews approvals and compliance requirements.
- Develop dashboards reporting and portfolio insights that provide leadership visibility into application health utilization costs renewals business ownership capability coverage and portfolio optimization opportunities.
Required Knowledge and Experiences
- 7 years of experience in application portfolio management technology governance Salesforce ecosystem management business operations vendor management procurement or related disciplines with demonstrated success managing cross-functional stakeholder relationships and technology investments.
- Experience working with enterprise SaaS applications and software licensing models with the ability to evaluate utilization costs vendor commitments and business value to support portfolio decisions.
- Experience managing or supporting application lifecycle processes including application onboarding governance enhancement planning renewals rationalization and retirement.
- Strong understanding of business capability mapping portfolio governance frameworks and operational processes that connect technology investments to measurable business outcomes.
- Bachelors degree in Business Information Systems Information Technology Computer Science or a related field or equivalent combination of education and relevant experience.
- Strong analytical financial organizational and communication skills with the ability to synthesize information and present recommendations to both business and technical stakeholders.
Required Technical Skills
- Salesforce platform knowledge including familiarity with Salesforce applications managed packages integrations and ecosystem governance.
- Experience utilizing portfolio management inventory management reporting or governance tools to maintain application and technology records.
- Strong data analysis and reporting capabilities including development of dashboards metrics and executive-level portfolio reporting.
- Proficiency with Microsoft Excel Power BI Tableau or similar reporting and visualization tools used to analyze application utilization costs and portfolio performance.
- Ability to document application inventories business capabilities technology relationships integration dependencies and lifecycle status within governance repositories.
Were also looking for the preferred skills below. Whether you are proficient or could use some brushing up were happy to support your career development and growth in:
- Application Portfolio Management (APM) practices and methodologies.
- Salesforce ecosystem administration operations or platform governance experience.
- Vendor management contract negotiations and technology investment planning.
- Experience supporting AI-enabled technologies governance reviews or emerging technology evaluation processes.
- Familiarity with enterprise architecture practices capability modeling application rationalization and technology portfolio optimization initiatives.
Benefits that support every part of your life:
At TransUnion we design benefits to help youfeel well do well and plan wellfrom day one.
For Your Health: Enjoyday-one eligibilityfor medical dental and vision coverage plus supplemental plan options. Spousal domestic partner and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.
For Your Protection: Weve got your back withcompanypaid basic life and AD&D optionalvoluntary life and AD&Dfor you and your family andshort and longterm disability. You can also opt into alegal planpet insurance andtravel accident coverage.
For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support were here for every chapter. AccessDependent Care FSA for possibility of an employer match a andup to 12 weeks of paid parental leavewith eligibility for a thoughtful gradual return.
For Your Future: Build toward whats next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resourcescareer coaching and optionallongterm care insuranceto plan confidently.
For You: Grow and recharge withtuition reimbursementflexible time off for exempt employees or paid time off for nonexempt employees up to 12 paid holidays per year commuter benefits employeediscountscharitable gift matching andpaid volunteer time off plus corporate volunteer events that make it easy to give back.
For Your Wellness: Access24/7 supportincluding professionaltherapycoaching and emotional wellbeing programs alongside guided meditation and resources that supportphysical mental social and financial wellness.
We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting .
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.
TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.
TransUnion Overview:
At TransUnion we encourage and are committed to creating a real positive impact and shared sense of purpose within our Workforce for Good which empowers our people to grow innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; thats why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good youll work with great people pioneering products and cutting-edge technology.
TransUnions Internal Job Title:
Advisor Business ProcessesCompany:
TransUnion LLCRequired Experience:
Unclear Seniority
About Company
Company Overview TransUnion is a leading global risk and information solutions provider. Our mission is to help people worldwide access opportunities that lead to a higher quality of life. We accomplish this by delivering solutions that help organizations optimize their risk-based dec ... View more