Application Engineer Monroe, NC

Position Summary

The Application Engineer II is responsible for partnering with our global customers to provide the best pumping solution for their application. We are an Engineer-To-Order (ETO) business. This is a customer-facing position aiding through standard support channels (phone email and chat) and working with many customer departments including Engineering Purchasing Project Management Operations and General Management.



Principal Activities

Determine best pumping solution based on the customers operating conditions including pump and motor sizing and selections.
Review engineering/technical specifications and ensure our solution is compliant.
Serve as the key technical liaison working cross-functionally with Sales Engineering Purchasing Project Management Operations Customer Care our vendors and our global resources to modify existing offerings and create custom solutions.
Generate timely and accurate request for quotations.
Prepares and submits ETO vendor and project documents.
Assists with order entry of non-standard requests.
Create part numbers and bill of materials.
Drive continuous improvement rigorously.
Create high quality processes and work instructions.
Focus on delivering a positive customer experience.
Travel is minimal 10%.

EDUCATION and/or EXPERIENCE

• Bachelors degree in engineering
• 5 years of combined experience within in Production Engineering Technical Support or Customer Service with at least 3 years in a technical capacity. Experience with rotating equipment including centrifugal screw type progressive cavity and gear pumps is strongly preferred. Experience producing technical proposals detailing full scope of supply evaluation and acceptability or applicability to customer or industry standard specifications preferred.

JOB REQUIREMENTS

CANDIDATE REQUIRMENTS

Knowledge Skills & Abilities

Skilled with engineering documents and technical drawings
Experience with domestic and international engineering industry standards
Self-driven and able to self-manage
Twin Screw Pump Knowledge preferred
Strong verbal and written communication skills
Continuous improvement and data analysis skills
Proficiency with Microsoft Office. Experience with CRM and ERP software systems preferred.
Education & Experience

Bachelors degree in engineering
5 years of combined experience within in Production Engineering Technical Support or Customer Service with at least 3 years in a technical capacity. Experience with rotating equipment including centrifugal screw type progressive cavity and gear pumps is strongly preferred. Experience producing technical proposals detailing full scope of supply evaluation and acceptability or applicability to customer or industry standard specifications preferred.