Application Engineer II

Its More Than a Career Its a Mission.

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI) a subsidiary of McKesson you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Our Mission

People who live with cancer those who work to prevent it fight it and survive it are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research SCRI is redefining cancer care around the world.

Summary:

The Application Engineer II provides technical support and administration for enterprise applications and associated services that support Finance and other enabling functions across SCRI. Responsibilities include configuring testing documenting troubleshooting and optimizing application solutions to ensure reliable system performance operational efficiency and alignment with business objectives.

The role supports day-to-day application operations user issue triage release testing data review integration monitoring documentation and coordination with internal business IT reporting security and vendor teams.

The successful candidate will help analyze business and system support needs document user-reported issues assist with configuration and enhancement requests support testing and validation activities maintain runbooks and knowledge articles and contribute to reliable compliant application operations. This role requires strong communication attention to detail analytical thinking documentation discipline customer focus and the ability to work effectively in a regulated environment with defined change control and testing expectations.

Duties and Responsibilities:

Duties include but are not limited to:

• Assist in designing documenting testing and supporting integrations between FSM Infor OS and other enabling business applications.

• Works with product owners business analysts delivery teams reporting teams security infrastructure quality/compliance and vendor partners to understand support needs and document clear requirements or issue details.

• Triages and documents incidents service requests access issues configuration questions integration errors data discrepancies and application defects; escalates complex items to senior team members or vendor support as appropriate.

• Assists with Infor FSM releases patches upgrades configuration changes and regression testing by preparing test scenarios executing assigned testing documenting results and supporting change control activities and other applications as assigned.

• Partners with reporting and analytics teams to support Power BI data questions reconciliation needs KPI definition clarity and operational dashboard follow-up.

• Creates and maintains support documentation runbooks issue summaries meeting notes test evidence release notes knowledge articles and standard operating support procedures.

• Assists with monitoring application(s) health integration performance recurring failures release impacts data quality trends and operational readiness items; gathers examples and supporting detail for escalation.

• Provides timely and clear communication to stakeholders regarding issue status ticket updates testing progress risks blockers and supports next steps.

• Contributes to continuous improvement of support processes documentation standards testing checklists monitoring practices and knowledge sharing across the application support team.

• Works in an environment with changing business priorities while following established support processes maintaining customer focus and escalating risks or blockers appropriately.

Mandatory: The following are mandatory expectations of all SCRI employees.

• Practices and adheres to the Code of Conduct philosophy and Mission and Value Statement.

• During your employment with SCRI you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date.

Knowledge:

• Familiarity with cloud-hosted SaaS platforms Azure services enterprise monitoring tools and platform integrations

• Experience supporting ERP finance healthcare life sciences or regulated environments

• Experience with integrations automation platforms SQL APIs and reporting technologies.

• Working knowledge of application support incident management ticket tracking release support testing documentation and production support practices.

• Foundational understanding of Infor FSM as a cloud ERP platform including configuration versus customization concepts and release cadence considerations.

• Understanding core finance data and transaction concepts including chart of accounts accounting entities project hierarchy study funding and management receivables posting logic lifecycle events and period close.

• Working knowledge of Infor OS concepts ION architecture event-driven integrations document flows connectors monitoring error handling and message reprocessing.

• Foundational understanding of IPA automation patterns including triggers tasks conditions loops logging retry logic timeout handling recovery strategy and operational metrics.

• Awareness of Birst extracts subject areas data lineage extract cadence refresh dependencies data lake dependencies and Power BI reporting impacts.

• Familiarity with validated or controlled system environments test documentation audit readiness security governance and regulated application support expectations preferred.

• Focus on customer service operational reliability data quality compliance governance and secure support outcomes.

Skills:

• 3 years of experience supporting testing administering configuring documenting or troubleshooting enterprise applications required.

• Experience supporting vendor-hosted SaaS ERP finance healthcare life sciences or regulated business applications preferred.

• Ability to read and explain integration flows gather root-cause details document errors and coordinate issue resolution across business and technical teams.

• Knowledge of SDLC Agile and change management practices

• Understanding API-based integrations and enterprise architecture concepts.

• Ability to perform root cause analysis across applications integrations reporting and data layers.

• Experience interpreting data lineage and business process flows.

• Strong verbal and written communication skills with the ability to work effectively with finance users business stakeholders vendors technical teams and leadership.

• Ability to create clear support documentation runbooks test evidence requirements note ticket updates release summaries and stakeholder communications.

• Ability to support UAT regression testing smoke testing release validation incident triage and post-release follow-up activities.

Abilities: An underlying enduring trait useful for performing duties.

• Ability to troubleshoot application configuration data access integration automation reporting and user-reported issues with limited guidance and appropriate escalation.

• Ability to trace user action to system events to downstream impact and explain issues in practical terms to both technical and non-technical audiences.

• Ability to balance customer service compliance expectations operational stability documentation quality and assigned delivery timelines.

• Ability to learn finance workflows and technical platform concepts in the right sequence beginning with business context before tools and automation.

• Ability to work through ambiguity ask effective discovery questions identify patterns document assumptions and escalate risks appropriately.

• Ability to maintain curiosity about how data moves discipline around documentation and governance and business empathy when supporting finance and operational users.

Physical & Mental Demands and Working Conditions

• The position may be required to participate in application support coverage or escalation support as needed.

• Travel less than 5% of the time.

• Prolonged sitting at a desk may be required.

• Some after-hours of work may be required to support releases production incidents integration monitoring or business-critical close activities.

Minimum Qualifications:

• Bachelors Degree

• 3 years of experience in FSM ERP financial systems integrations reporting or regulated application support

• 3 years of experience supporting testing administering configuring documenting or troubleshooting enterprise applications required

• Experience supporting vendor-hosted SaaS ERP finance healthcare life sciences or regulated business applications preferred

• Ability to read and explain integration flows gather root-cause details document errors and coordinate issue resolution across business and technical teams

• Infor FSM Infor OS ION IPA ERP ITIL SQL Power BI or related technology training/certification preferred but not required

• Experience supporting ERP finance healthcare life sciences or regulated environments

• Experience with integrations automation platforms SQL APIs and reporting technologies.

This is a remote position based in the United States. Relocation and visa sponsorship are not available.

Interested candidates should submit their application through Applications will be accepted through September 1st 2026. Please ensure all required materials are included as outlined in the posting.

About Sarah Cannon Research Institute

Sarah Cannon Research Institute (SCRI) is one of the worlds leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades SCRI is a leader in drug 2022 SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 850 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA in the past decade. SCRIs research network brings together more than 1300 physicians who are enrolling patients into clinical trials at more than 200 locations in 20 states across the U.S. Please click here to learn more about our research offerings.

We care about the well-being of the patients and communities we serve and that starts with caring for our people. Thats why we have a Total Rewards package that includes comprehensive benefits to support physical mental and financial well-being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. For more information regarding benefits through our parent company McKesson please click here.

As part of Total Rewards we are proud to offer a competitive compensation package. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered.

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