Ancillary Claims Adjuster Richardson, TX

The Ancillary Claims Adjusters plays a critical role in claims. This is a full-time in-office position based in Richardson TX. As a Claims Adjuster in our Claims Administration Department you will be part of a special team that plays a critical role in our claims this role you will work with customers vehicle inspectors and repair facilities to determine claim eligibility.

Primary Job Functions:

• Verify information set-up on claims to determine if the customers complaint the diagnosis the failed parts are documented and justified the approved repair.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers agents dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.
• Contribute to team effort by accomplishing related results as needed.
• Verify claims are processed following the policy and procedure established by Smart Autocare

Minimum Qualifications:

• 1 to 2 years of Claims processing or call center experience
• High School diploma or equivalency

• Intermediate knowledge of Windows-based computer programs.
• Exceptional customer service and communication skills.
• Ability to read analyze and interpret general business correspondence or technical procedures.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Spanish fluency/Bilingual a plus
• Parts and Labor Guide familiarity.