Analyst, IT Configuration Management Database

The Analyst IT Configuration Management Database (CMDB) supports the day-to-day maintenance data quality and governance of the enterprise CMDB.

The role is responsible for ensuring Configuration Items (CIs) attributes ownership information lifecycle status and relationships are accurate complete and maintained in accordance with established Configuration Management standards and ITSM practices.

The Analyst works with Application Infrastructure and other technology teams to maintain reliable configuration data and support operational and service management processes.

Key Responsibilities

• CMDB Administration & Data Quality
  • Create update validate and maintain Configuration Items and related attributes in the CMDB.
  • Support CI onboarding modification ownership changes lifecycle updates and decommissioning.
  • Review CMDB data for completeness accuracy duplicates stale records and missing information.
  • Assist with CI certification reconciliation and data-quality remediation activities.
  • Maintain and validate relationships between applications infrastructure cloud resources and business services.
  • Work with CI owners and technical teams to resolve data-quality issues.
  • Ensure CMDB records are updated following approved infrastructure or application changes.
• Discovery Reporting & ITSM Support
  • Support automated discovery integrations imports and reconciliation activities used to maintain CMDB data.
  • Review discovery and integration exceptions and coordinate remediation with appropriate teams.
  • Prepare basic CMDB reports dashboards and data-quality metrics.
  • Support related ITSM processes such as Incident Problem Change and Asset Management by providing accurate CI information.
  • Assist with audit governance and compliance requests related to CMDB data.
  • Maintain CMDB procedures work instructions and supporting documentation.
  • Identify opportunities to improve data quality process consistency and automation.

Required Qualifications

• Bachelors degree in information technology Computer Science Information Systems or a related field or equivalent relevant experience.
• 23 years of experience in IT Service Management Configuration Management IT Operations IT Asset Management or a related technology function.
• Experience working with ServiceNow CMDB or a comparable ITSM/CMDB platform.
• Basic understanding of Configuration Items CI relationships lifecycle management and CMDB data-quality principles.
• General knowledge of enterprise technologies including applications servers networks databases and cloud environments.
• Strong attention to detail analytical ability and problem-solving skills.
• Good written and verbal communication skills.
• Ability to collaborate effectively with technical teams and business stakeholders.

Preferred Qualifications

• ITIL 3 or 4 Foundation certification.
• ServiceNow training or certification.
• Familiarity with ServiceNow CMDB Discovery Service Mapping or CSDM.
• Basic knowledge of cloud platforms such as AWS Azure or Oracle Cloud.
• Experience with reporting data analysis or reconciliation activities.

Key Competencies

• CMDB and Configuration Management fundamentals
• Data accuracy and quality control
• Analytical and critical thinking skills
• Attention to detail
• Documentation and reporting
• Stakeholder coordination
• Process discipline
• Continuous improvement

Success Measures

Success in this role will be measured by:

• Improved CMDB data accuracy and completeness.
• Reduction in duplicate stale and incomplete CI records.
• Timely completion of CI updates and certification activities.
• Improved accuracy of CI relationships and ownership information.
• Timely resolution of CMDB data-quality issues.
• Effective support of ITSM audit and governance activities.

Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex national origin disability veteran status age sexual orientation gender identity or other protected characteristics.

SPE will consider qualified applicants with arrest or conviction records in accordance with applicable law.

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