Analyst, eCommerce Operations

Job Description:

Our global marketing team champions the voice of the customer and serves as ambassadors of the brand through exemplary direct marketing campaigns. We facilitate seamless collaboration across the company acting as the bridge that connects various partnership with our product and sales teams we drive business growth and add strategic value uniting the business through a diverse array of initiatives. Our team strives to attract engage and retain subscribers through innovative strategies and campaigns. We are committed to exercise a voracious appetite to improve the ways we work and our creative output.

The QA Analyst will carry out a variety of functions that ensure the proper collection of customer data to support key customer lifecycle activities such as billing price increases and customer communications. This position is responsible for testing customer facing promotions created for the Wall Street Journal Barrons Marketwatch and IBD subscriptions. This position is responsible for supporting all front end web page development by creating test cases and performing user acceptance testing on all new functionality.

• Work with key marketing stakeholders and business analysts during requirement analysis
• Execute functional integration and end-to-end testing across web desktop and enterprise applications
• Validate user interfaces business logic and backend data
• Create and manage a test framework for validating the customer experience during and post subscription process
• Create and maintain clear and concise documentation around test plans test results schedules milestones and deliverables
• Work with cross-functional development team to understand how they are building out functionality and the systems that are impacted
• Design positive and negative test cases for validating the customer experience prior to each technical release
• Support each technical release and perform validation on the functionality - pre and post release
• Prepare and deliver reports and recommendations that address existing and potential areas of improvement within the QA process
• Effectively communicate quality issues and recommendations to improve quality to Program Director and stakeholders
• Utilize AI-powered testing tools to enhance test generation and test execution automation
  

• 2-4 years of ecommerce operations experience
• Knowledge of the ecommerce direct to consumer space
• Experience in test case creation execution and documentation
• Project management skills to adequately plan testing around key release dates
• Strong technical skills
• Attention to detail and proficient quality assurance abilities
• Quick problem solving skills to address roadblocks and production issues
• Detail Orientation
• Strong written and oral communications needed
• Knowledge of technical infrastructure technology testing and databases
• Experience with Agile SQL API testing tools

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle Programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program
• Financial Health Programs
• Cybersecurity Protection

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Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

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Business Area:

Dow Jones - Marketing

Job Category:

Marketing & Product Management

Union Status:

Union role

Base Pay Range: $65000.00 - $85000.00

Were committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidates experience skills location and other relevant factors.

For bonus-eligible roles targets are determined based on multiple considerations including market benchmarks and individual contributions.

For benefits-eligible roles we offer a comprehensive and competitive benefits package covering health retirement wellbeing and more along with optional benefits to meet the diverse needs of our employees.