Analyst, Demand Forecasting Control Tower

Job Description

The Role

General Motors Customer Care & Aftersales (CCA) is seeking an experienced and analytical Demand Forecasting Analyst to support its Control Tower operation providing centralized monitoring rapid assessment and forecast decision-making for critical high-visibility service parts. This role will identify emerging demand supply inventory quality and operational risks; prioritize issues based on business and customer impact; and coordinate timely cross-functional actions through resolution.

This role serves as a key link between forecasting inventory planning supplier management logistics and operations. The successful candidate will translate customer demand signals supply chain challenges and business risks into actionable forecast decisions that support customer service inventory health and supply continuity.

Success in this role requires strong business judgment the ability to make decisions in ambiguous situations and a sense of urgency when managing issues that require immediate action. The individual will serve as a forecasting advocate across the organization communicating impacts recommendations and required actions while building alignment among cross-functional stakeholders.

What Youll Do

• Own forecasting decisions for critical service parts and emerging issues impacted by supply chain risks changing demand patterns and operational challenges.
• Translate customer demand signals inventory conditions supplier constraints and business risks into actionable forecast strategies.

• Monitor critical service parts and emerging exceptions assess potential business and customer impact and prioritize issues requiring immediate action.

• Coordinate immediate cross-functional recovery actions partnering with inventory planning supplier management logistics purchasing operations engineering and other business teams to develop effective solutions.

• Communicate findings business impacts recommendations and next steps to stakeholders and leadership; escalate unresolved risks; and follow up on issues through resolution.
• Act as the central forecasting point of contact for critical part disruptions maintaining visibility of forecast decisions business impacts required actions accountable owners and issue status through resolution.

• Serve as the forecasting advocate in cross-functional meetings and business reviews.
• Investigate forecast variances demand shifts and emerging trends to identify root causes and corrective actions.
• Drive continuous improvement through innovative thinking challenging existing processes and developing tailored solutions for complex business problems.

Your Skills & Abilities(Required Qualifications)

• Bachelors Degree in Supply Chain Management Business Engineering Economics Statistics Data Analytics Information Systems or a related field or equivalent combination of education and relevant work experience.
• 5 years of experience in demand forecasting demand planning supply planning inventory planning inventory management materials management production planning operations planning Sales & Operations Planning (S&OP) purchasing procurement logistics supplier management supply chain analytics business analytics customer fulfillment or similar analytical supply chain roles.
• Strong analytical problem-solving and decision-making skills.
• Demonstrated ability to work independently and manage complex business issues.
• Experience leading and influencing teams while collaborating across multiple functions.

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Experience working with large datasets and analytical tools (Python SQL Google Workspace etc.).
• Service-parts aftermarket inventory-risk backorder or supply-constraint experience.
• Maestro Kinaxis SAP IBP Blue Yonder or similar forecasting/planning platforms
• Power BI Tableau Spotfire business visualization tools creation / management
• Tidal KNIME or equivalent Extract Transform Load (ETL) workflow automation tool.
  

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week or other frequency dictated by their manager. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.