Analyst, Application Technology

Flex is the diversified manufacturing partner of choice that helps market-leading brands design build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful inclusive and collaborative environment. If you are excited about a role but dont meet every bullet point we encourage you to apply and join us to create the extraordinary.

The Analyst Application Technology will be based in Salt Lake City UT reporting to the ERP Manager.

The ERP analyst will provide Baan V technical support and work closely with the customer focus team and customer itself.

What A Typical Day Looks Like:

• Self-assign incidents in service now and follow up until resolution.
• Provide excellent customer service.
• Document symptom action resolution corrective and preventive actions.
• Attend incidents on FIFO-basis. Expedite resolution based on priority and business impact.
• Comply with company stablished SLA and ensure MTTR.
• Engage different regional and corporate teams to assure incident resolution.
• Collaborate with regional and corporate teams on recurrent audit and access reviews.
• Collaborate with regional and corporate teams on corporate-driven initiatives.
• Provide incident-based user training to avoid recurrent incidents related to training.
• Drive root cause analysis on repetitive incidents. Design implement test and deploy corrective actions.
• Support and troubleshoot system integrations between proprietary ERP in-house-developed MES customer platforms APIs EDI translators SFTP and external business partners.
• Attend CFT meetings.
• Attend customer-facing meetings.
• Intake new business requirements based on Flexs corporate
• Design implement in test environment solutions that fit the business needs.
• Engage regional and corporate resources thru their stablished process to request developments.
• Receive business sign-off of new solutions and deploy to production per stablished change process.
• Provide weekly status to top management of ongoing projects.
• Collaborate with local MES team to develop new system integrations
• Develop maintain complex SQL queries and stored procedures (on both PL-SQL and T/SQL technologies) (CTEs partitioning window functions subqueries multi-table joins advance database design).
• Maintain a local database / data lake used for reporting (creating maintaining decommissioning tables and stored procedures).
• Develop document test and deploy reports (using SSRS Tableau) per standard practices.
• Be part of on-call rotation (one weekend per team member). Be reachable attend escalation and line down situations when on call.
• Typically requires a minimum of 6 years of related experience.

The experience were looking to add to the Team:

• Typically requires a Bachelors degree (or equivalent experience) in computer engineering or equivalent fields.
• Typically requires a minimum of 5 years of related experience in Baan V ERP.
• Knowledge of Flex operational processes manufacturing execution workflows and supply chain systems preferred.
• Demonstrates advanced functional technical and people and/or process management skills as well as customer (external and internal) relationship skills.
• Proficient English (read write speak) skills.
• Advance Baan V ERP Skills. Be familiar with Flexs Baan database schema.
• Advanced SQL skills.

Nice to haves:

• Project Management experience
• Strong EDI skill set

What youll receive for the great work you provide:

• Full range of medical dental and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Application Deadline:

Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume.

Job Posting Start DateJob Posting End Date IT

Is Sponsorship Available

No

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. We do not discriminate based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex you must complete the application process first).