Air Import Agent

Key Responsibilities:

• Ensure smooth and timely shipment process flow 
• Ensure accurate and timely data entry into our operational system based on defined metrics 
• Track and trace shipments 
• Provide proactive and clear communication to internal and external customers 
• Ensure accurate and timely client billing including dispute resolution  
• Understand customer expectation to ensure all the elements of the SOP and KPIs are met 
• Ensure compliance to company policies and external regulations 
• Complete cross training in order to support team coverage   
• Professionally represent Expeditors to our customers service providers and government agencies
• Responsible for managing foreign-to-foreign billing
• Supporting customer quote requests
• Willingness for shifted hours/work schedule based on the need

Expectations:

• Continually identify areas to improve efficiency 
• Embrace and adopt technology to optimize their ability to complete their work 
• Achieve standard of 52 hours training per year including all mandatory trainings 
• Drive and develop customer relationship in order to exceed their expectations  
• Have a sense of urgency be willing to help by offering solutions 

***MUST BE LOCAL***

Cover Letter Required

*SHIFT - Sunday to Thursday* 08:00am to 5:00pm

Qualifications :

• Typing - 30 wpm and 10-key by touch 
• Able to identify opportunities for improvement suggest such opportunity to management and develop the procedure necessary to implement 
• DG Certification Required 
• Easily adapt to change and function efficiently in a high stress environment 
• Compliance certifications required to perform required duties obtained and maintained 
• Have knowledge and/or prior experience of industry specific qualifications
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results 
• Pro-active strong organizational skills 
• Good computer skills (Excel Word PowerPoint) 

Additional Information :

Expected Hourly Range: $22.00 $30.00 

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical Prescription Drug Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

May be eligible for bonus following first year of continuous employment in position.

Remote Work :

No

Employment Type :

Full-time