AIML Data Operations L&D Program Manager

The AIML Data Operations team operates in a fast-paced dynamic environment. We are looking for an experienced Lu0026D Program Manager who can expertly navigate the demands of this environment balancing the need for rapid delivery with a commitment to producing high-quality innovative learning experiences.

As an Lu0026D Program Manager you will be at the heart of our training initiatives responsible for defining training strategy and driving the programs that enable our diverse workforce to achieve quality and perform at their best. This is a dynamic cross-functional role grounded in strong training methodology and program management. You will be working with stakeholders from various departments including Data Science Operations Partner Engagement and Quality and will need to design learning solutions that address the unique needs of each audience. Your ability to stay ahead of industry trends integrate cutting-edge learning methodologies and leverage AI to build new interactive learning experiences will be critical to your success. If youre a self-motivated creative problem-solver whos passionate about building forward-thinking training solutions that drive real impact and thrive in a rapidly changing tech-driven environment this role offers an exciting opportunity to lead the way in learning and development within our AIML Data Operations team.

Define training strategy and manage training programs for a wide range of audiences across a global operations environmentnApply learning theory and adult learning concepts including frameworks like ADDIE in a rapid iterative way suited to a fast-paced operations environmentnPrioritize a diverse portfolio of projects manage timelines assess scope changes and provide status updates across multiple training programs simultaneouslynLead training initiatives and manage programs across regions and time zonesnPartner with the Global Training team to translate training strategy into execution ensuring consistent delivery across programs and regionsnCoordinate and collaborate across the wider Operations organization including Partner Engagement Global Operations Quality and vendor teams to align on deliverables and timelinesnPartner with engineers and data scientists to translate complex technical concepts into clear accessible training content and documentationnProduce learning across formats (written video interactive) determining when to deploy each for maximum impact and efficiencynLeverage AI tools to accelerate drafting and build new interactive learning experiences helping shape what training looks like in an environment where AI is part of how content gets madenMeasure training effectiveness and use data to drive continuous improvementnMonitor and analyze error trends providing recommendations to close knowledge gaps and improve performance

5 years of experience defining training strategy and managing training programs (not just developing content) for a wide range of audiences across a global operations environmentnBachelors degree or equivalent with experience implementing training programs on a global scalenGrounded in learning theory and adult learning concepts with the ability to apply frameworks like ADDIE in a rapid iterative waynProven program management skills with strong stakeholder influencing skills across cross-functional teamsnComfortable with ambiguity adept at navigating uncertainty to drive clarity and actionable solutionsnExceptional writing skills including the ability to distill complex technical topics and procedures into simple language for a global audiencenStrong interpersonal and communication skills able to explain complex technical concepts clearly to both technical and non-technical audiences at all levels

Proficient with AI tools with sound judgment on when to apply them for content development nFacilitation skills including Train-the-Trainer program deliverynExperience with content tools for technical writing video creation and asset designnFamiliarity with AIML data annotation processes and tools is a plusn