AI Technology Support EngineerAnalyst

Amentum is a global leader in advanced engineering and innovative technology solutions trusted by the United States and its allies to address their most significant and complex challenges in science security and sustainability. Our people apply undaunted curiosity relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety collaboration and well-being are integral to success. Headquartered in Chantilly Virginia we have approximately 50000 employees in more than 70 countries across all 7 continents.

We are seeking a highly skilled and motivated AI Technology Support Engineer/Analyst to join our dynamic team. The ideal candidate will possess a strong technical background in AI technologies exceptional problem-solving abilities and a passion for providing top-tier technical support. This role involves troubleshooting diagnosing and resolving complex issues related to AI products and services as well as collaborating with cross-functional teams to enhance product performance and customer satisfaction.

Key Responsibilities:

• Provide technical support for AI products and services addressing client inquiries troubleshooting issues and offering resolutions in a timely and efficient manner.
• Diagnose and resolve complex technical problems related to AI algorithms model deployment data processing and system integration.
• Collaborate with product development engineering and data science teams to identify and implement solutions for improving AI system performance and functionality.
• Conduct thorough analysis of technical issues document findings and communicate solutions to internal teams and clients.
• Develop and maintain comprehensive technical documentation including user guides troubleshooting manuals and FAQs.
• Offer training and guidance to clients and internal teams on the utilization and optimization of AI technologies.
• Stay up-to-date with emerging trends and advancements in AI and related technologies to provide informed support and recommendations.
• Participate in the continuous improvement of support processes and tools to enhance efficiency and customer satisfaction.

Knowledge Skills and Abilities (KSAs):

• Strong understanding of machine learning algorithms natural language processing data analysis and AI model deployment.
• Proficiency in programming languages such as Python R Java or similar.
• Knowledge of data preprocessing data visualization and data manipulation techniques.
• Familiarity with cloud platforms (e.g. AWS Azure Google Cloud) and containerization technologies (e.g. Docker Kubernetes).
• Excellent analytical and problem-solving skills with a proactive approach to identifying solutions.
• Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.

Minimum Requirements:

• Bachelors degree in Computer Science Information Technology Engineering or a related field. A Masters degree is a plus.
• Three years of experience in a technical support or engineering role with a focus on AI technologies and related domains.
• Experience with AI frameworks and libraries such as TensorFlow PyTorch scikit-learn Keras etc.

Preferred Education Experience and KSAs:

• Certifications in AI/ML or related technologies are desirable.
• Hands-on experience with deploying AI models in a production environment.
• Knowledge of API integration and microservices architecture.
• Experience with version control tools (e.g. Git).
• Familiarity with database technologies (SQL and NoSQL).
• Prior experience in a customer-facing technical support role.

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities education experience skills internal equity market data applicable collective bargaining agreements and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health dental and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type location and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA) the McNamara-OHara Service Contract Act (SCA) or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race sex sexual orientation pregnancy (including pregnancy childbirth breastfeeding or medical conditions related to pregnancy childbirth or breastfeeding) age ancestry United States military or veteran status color religion creed marital or domestic partner status medical condition genetic information national origin citizenship status low-income status or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation or any other protected category under federal state or local law. Learn more about your rights under Federal laws and supplemental language atLabor Laws Posters.