AI Systems Engineer
Job Location:
Austin, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Who is Sonar
Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable secure and maintainable.
Integrating seamlessly with Claude Code Codex Cursor GitHub Copilot Gemini and Devin we help over 75% of the Fortune 100 build trusted reliable compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.
We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia ServiceNow Goldman Sachs AstraZeneca and Ford Motor Company count on us to provide independent explainable consistent review and governance of their AI-generated code via products like:
- SonarQube: The worlds leading AI code review and verification platform.
- SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair.
- SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective.
Our team operates across global hubs in Austin Bochum Dubai Geneva London Singapore Tokyo and Washington D.C. We move with a mindset we call CODE:
- Committed to our customers and community.
- Obsessed with quality.
- Deliberate in our decisions.
- Effective as one team.
With over $400M in revenue and profitable fast-paced growth we are building the backbone of the AI software revolution. If youre hungry to have an impact want to build at a fast pace and ready to work at the forefront of AI we want to hear from you.
Position description
The Business Technology team is composed of passionate technologists who are fully engaged in delivering the best products that help teams deliver their best work. We are focused on reducing friction and getting the most value from solutions to enhance outcomes. We want to expand our Business Technology landscape to manage more systems in a predictable way that accounts for scalability resilience and performance.
This role sits at the intersection of AI-native operations enterprise platform engineering and IT service management. You will own how Sonar designs builds and operationalizes AI-augmented systems across its internal technology ecosystem engineering AI agents and connectors automating workflows end-to-end and integrating our enterprise tool stack with Jira Service Management and the Atlassian suite as one core platform among several.
While Jira Service Management and the broader Atlassian suite form a core part of your platform footprint your scope extends well beyond it: you will build and maintain integrations across our enterprise tool stack engineer automation pipelines that eliminate manual work at scale and operationalize AI-native capabilities (Enterprise Apps connectors Claude MCP integrations Rovo agents) that put Sonar ahead of the curve in AI-driven internal operations.
Your success will directly enable every internal team at Sonar to work faster smarter and with less friction and will give leadership real-time visibility consistent governance and a platform that scales effortlessly with the companys global growth.
What you will do
You are confident in owning and evolving a multi-platform internal technology ecosystem for a fast-growing multi-site multinational organization. You bring deep expertise in building AI-native systems and automations and you are equally at home administering and evolving ITSM platforms especially Atlassian that anchor Sonars internal operations.
You bring proven multi-year experience in:
AI Systems & Agent Engineering (primary focus): Designing building and operationalizing AI-native capabilities across Sonars internal stack Claude MCP (Model Context Protocol) integrations custom Claude skills Rovo agents and Enterprise Apps connectors. You prototype on the frontier then harden what works into reliable governed production systems that internal teams depend on daily.
ITSM Platform Ownership (JSM): Administering configuring and continuously evolving Jira Service Management including service catalog design SLA management queue configuration request type rationalization and automated routing. You treat JSM as a product not a ticket system.
Atlassian Suite Administration: Managing the full Atlassian Cloud ecosystem (Jira Software Confluence JSM Guard Loom Trello Bitbucket) with deep expertise in governance user access management project templates and platform health monitoring.
Automation Engineering: Designing and implementing sophisticated workflow automations using Atlassian Automation REST APIs and third-party middleware that eliminate manual processes and scale operations without adding headcount.
Enterprise Integration Architecture: Building and maintaining integrations between Atlassian and adjacent enterprise systems (Slack HR platforms identity providers monitoring tools) using webhooks APIs and marketplace apps.
CMDB & Asset Management: Owning JSM Assets configuration data integrity and lifecycle management across IT hardware software licenses and configuration items (CIs) ensuring a reliable audit-ready source of truth.
ITSM Process Governance: Defining and enforcing ITIL-aligned processes including incident management change management problem management and access management translating business needs into governed automated workflows.
Security Compliance & Audit Support: Ensuring platform configurations adhere to SonarSources data protection access control and audit requirements. Supporting external audit engagements (KPMG PwC) with documentation and evidence packages.
Stakeholder Enablement: Partnering with all internal teams (HR Finance Legal IT Security GTM) to identify automation opportunities gather requirements and deliver continuous improvements acting as a true internal platform consultant.
Platform Roadmap Contribution: Proactively identifying opportunities to modernize internal processes adopt new platform capabilities and drive the platform roadmap forward in partnership with the BizTech BackOffice lead
Experience and qualifications
Experience & Technical Acumen
AI Engineering (Required): Hands-on experience with AI-native platforms and building on them Claude/Anthropic MCP agent frameworks (Rovo or equivalent) connectors and prompt-based workflows. Youve built and shipped something real not just experimented.
Atlassian Platform Expertise (Required): 5 years hands-on administration of Jira Service Management (JSM) Jira Software and Confluence Cloud in enterprise multi-team environments. Deep knowledge of JSM request types workflows SLAs queues automations and service catalog design.
Automation & Integration Engineering: Proven experience building workflow automations using Atlassian Automation and/or third-party tools. Comfortable with REST APIs webhooks and JSON for system integrations. Scripting experience (Python Groovy JavaScript) is a strong plus.
Enterprise Tool Breadth: Experience with adjacent enterprise systems identity providers (Okta JumpCloud) collaboration tools (Slack Zoom) or business systems (NetSuite BambooHR Salesforce) is a strong differentiator. We dont need deep expertise in all of them but curiosity and adaptability across the stack matters.
CMDB / Asset Management: Experience configuring and maintaining a CMDB or IT asset management system (JSM Assets ServiceNow CMDB or equivalent).
ITSM & ITIL Knowledge: Strong understanding of ITSM processes and ITIL v3/v4 frameworks including incident change problem and request management with the ability to configure platform workflows that enforce these processes at scale.
Security & Compliance Awareness: Understanding of IT General Controls (ITGC) access governance and audit-readiness requirements. Experience supporting external audit engagements is a plus.
Atlassian Certifications (Plus): ACP-620 (Jira Service Management) ACP-120 (Jira Administrator) or ACP-420 (Confluence Administrator) are highly valued.
Leadership & Soft Skills
Exceptional analytical strategic thinking and problem-solving abilities you see patterns others miss and turn complexity into clean solutions.
Highly autonomous and pragmatic: you make concrete progress in the face of ambiguity and imperfect information without waiting for perfect requirements.
Strong decision-making skills with the ability to prioritize across competing demands and manage multiple concurrent initiatives.
Self-confident enough to challenge the status quo and to give and receive direct feedback in the service of continuous improvement.
Excellent communication skills for both technical and non-technical audiences. Fluent in English written and verbal.
Collaborative by nature: you share information and ideas freely and you understand that the best solutions emerge from collective thinking.
Leadership mindset: you take ownership of initiatives end-to-end and drive them to completion with accountability and autonomy.
Values done over perfect while continuously looking for ways to improve processes and deliver measurable impact.
In-office culture
Were intentional about this. We believe the best teams are built in the room together. Three anchor days Mondays Tuesdays and Thursdays create the collaboration rhythm that makes a hub office worth having.
Candidates need to be genuinely based in the location the role is posted if thats not where you are today were happy to support relocation for the right person.
We value diversity equity and inclusion
At Sonar we believe that our diversity is our strength. We are a global company that values and respects different backgrounds perspectives and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
If you need any accommodation please reach out to us at emailprotected.
All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.
Applications that are submitted through agencies or third party recruiters will not be considered.
Required Experience:
IC
About Company
Bad code is risky business. AI-generated or written by humans, Sonar ensures top-tier code quality & security. Protect your organization from bugs and vulnerabilities that jeopardize customer trust, damage your reputation, and undermine developer experience.
