Description
Transform Enterprise Work with AI

At Oracle Customer Success Services (CSS) were helping the worlds leading organizations redefine how work gets done through AI.

Were looking for an AI Solutions Engineer who thrives at the intersection of customer engagement AI innovation solution design and enterprise transformation. In this role youll partner directly with customers to discover opportunities design intelligent workflows prototype agentic AI solutions and guide them from concept to production.

If you enjoy solving complex business challenges building with cutting-edge AI technologies and seeing customers successfully adopt the solutions you create this is the role for you.

Why Youll Love This Role

Youll have the opportunity to:

• Shape how enterprise customers adopt AI

• Build real-world agentic AI solutionsnot just prototypes

• Work directly with executives architects engineers and business leaders

• Blend business strategy with hands-on technical problem solving

• Help define reusable AI orchestration practices across Oracle CSS

What Youll Do Discover Opportunities

• Partner with customers to understand their business goals and operational challenges.
• Lead discovery sessions with business stakeholders functional experts architects and delivery teams.
• Identify high-value opportunities where AI can improve efficiency quality and customer outcomes.

Design Intelligent Workflows

• Map current and future business processes.
• Translate conversations and requirements into:
  • Process flows
  • User stories
  • Acceptance criteria
  • Solution designs
  • Implementation plans
• Define where AI agents should automate collaborate or defer to human expertise.

Build AI Solutions

• Configure and prototype agentic workflows using:
  • AI models
  • Low-code platforms
  • APIs
  • Integrations
  • Orchestration frameworks
• Design intelligent decision paths guardrails human approvals escalation logic and recovery strategies.

Validate & Deliver

• Work closely with engineering teams to move prototypes into production.
• Define testing approaches expected behaviors edge cases and operational safeguards.
• Present solutions to customers and incorporate feedback into continuous improvements.

Drive Customer Success

• Support deployment and adoption.
• Help customers build confidence in AI-enabled workflows.
• Identify adoption barriers and work collaboratively to resolve them.
• Capture successful patterns that can be reused across future customer engagements.

What Success Looks Like

Youll be successful when you:

Turn ambiguous business problems into practical AI solutions

Deliver clear actionable requirements for engineering teams

Build workflows that are secure reliable and production-ready

Balance automation with thoughtful human oversight

Help customers successfully adoptnot just deployAI

Create reusable best practices that accelerate future implementations

#LI-VC7

Responsibilities


Qualifications
Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements such as immunization/occupational health mandates and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $91400 to $187000 per annum. May be eligible for bonus and equity.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4