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AI Platform Administrator #3385

Genius Road

Job Location:

Austin, TX - USA

Monthly Salary: Not provided by the employer

Posted: 29 September 2026 (4 days ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

AI Platform Administrator
Location: Austin TX (ONSITE - candidates must already reside in the Austin area)
Contract Duration: 12 months

We are seeking an AI Platform Administrator to support administration and Level 3 technical support for Microsoft 365 Copilot and related AI and collaboration platforms within a large organizations IT environment. This role covers platform administration advanced troubleshooting governance participation integrations and service analytics.

Qualifications:

Minimum 5 years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment including advanced administration engineering or Level 3 support
At least 2 years hands-on experience with Microsoft cloud automation Copilot/AI services Power Platform or enterprise system integrations
Strong knowledge of Microsoft 365 Copilot Copilot Chat Copilot Studio SharePoint Online Microsoft Teams Microsoft Graph Microsoft Entra ID and Power Platform
Experience troubleshooting identity permissions data access Microsoft Graph grounding and cloud service integration issues
Experience with API-based integrations connectors and enterprise data connectivity
Experience with ITIL-based service management practices
Microsoft 365 Enterprise Administration experience
Copilot Studio or AI Agent experience
Microsoft Graph integration experience
Power Platform administration experience
Experience with Copilot credit allocation monitoring and usage controls
ITIL certification
Microsoft Copilot AI or relevant Microsoft certifications
Experience with Azure AI Foundry

Responsibilities:
Platform Administration

Administer and support Microsoft 365 Copilot Copilot Chat Copilot Studio and related AI services
Manage licensing configuration service health feature enablement and credit allocations/monitoring
Evaluate and implement new Copilot capabilities and releases
Maintain service documentation standards and operational procedures

Level 3 Technical Support

Serve as senior escalation point for complex Copilot and AI platform incidents
Troubleshoot Microsoft Graph grounding SharePoint and Teams integrations permissions agents connectors and data access issues
Manage Microsoft support escalations and root cause analysis
Provide advanced solutioning for Copilot agent and AI use case enablement

Governance & Service Management

Participate in AI governance capability reviews and release readiness assessments
Support capability intake pilot programs production releases and lifecycle management
Identify operational risks dependencies and support requirements

Identity & Integration Support

Partner with IAM Security and Architecture teams on access controls and AI integrations
Support connectivity across Microsoft Graph SharePoint Teams Power BI Power Platform and Copilot Studio
Validate connector configurations and enterprise integrations

Service Analytics & Adoption

Monitor service performance adoption utilization and credit consumption
Support executive reporting and AI value realization efforts
Develop and maintain operational dashboards and service health reporting

Genius Road LLC is proud to be a Certified Womens Business Enterprise and an Equal Opportunity Employer. We value diversity and all employment decisions are made based on qualifications merit and business need.

Required Experience:

Unclear Seniority

Apply Now