AI Operations Lead

Our client is seeking a hands-onAI Agent Platform Leadto build and scale a compliant access-controlled operating model for AI agents and agentic workflows. This individual contributor will help transition AI initiatives from pilots to production-ready governed solutions primarily usingCopilot and Claude partnering across Marketing MarTech Legal Compliance and Technical teams.

• Lead the rollout of a scalable governance and operating framework for AI agents and workflows.
• Bring existing AI agents into compliance with companypolicies privacy risk access and audit requirements.
• Establish reusable frameworks for user/data access knowledge management testing risk management usage tracking and auditability.
• Drive approved AI use cases from proof of concept and pilot through launch and scaled deployment.
• Create reusable templates playbooks launch frameworks and self-service materials to accelerate adoption.
• Build and maintain dashboards tracking adoption operational health risk usage and business value.
• Support the development and launch of AI solutions across marketing use cases including creative briefs creative review brand/voice content workflows and enablement.
• Partner with cross-functional stakeholders and provide executive-ready updates on roadmap governance readiness and operational performance.

• Experience leading the rollout of AI automation workflow or digital platforms in a cross-functional enterprise environment.
• Strong understanding of AI governance access controls privacy risk management documentation and auditability.
• Experience taking AI agents workflow automations or digital products from pilot to scaled deployment.
• Familiarity with prompt design workflow orchestration testing launch readiness and post-launch support.
• Ability to operate effectively in ambiguous environments and translate evolving policies into practical implementation plans.
• Experience developing dashboards and operating reports measuring adoption quality risk usage and value.
• Strong stakeholder management and communication skills including executive-level presentations playbooks and process documentation.

• Experience with Microsoft Copilot Claude or comparable enterprise AI platforms.
• Familiarity with agentic orchestration platforms such as Gradial MCP or API-based integrations.
• Experience with marketing workflows content operations campaign processes or MarTech environments.
• Experience building reusable frameworks templates playbooks and self-service operating models.
• Familiarity with SFMC Figma Adobe Journey Optimizer DAM ecosystems or related marketing technologies