AI Operations Engineer

Redefine the future of customer experiences. One conversation at a time.

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

Location:This is an onsite role based at Nextivas Scottsdale headquarters (9451 de Ventura Scottsdale AZ 85256). Working together onsite strengthens how weoperate enabling faster decisions clearer communication and stronger execution so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation:This role is expected to work onsite five days per week supporting a highly collaborative in-person team environment.

As an AI Engineer on Nextivas AI Operations team within Corporate Strategyyoullbuild ship andmaintainAI-powered tools that change how the businessoperates. This is a hands-on role focused on turning ideas into working systems from prototypes to production.

Youllwork across the full stack building internal AI tools and integration pipelines that connect directly to business workflows and redesigning those workflows around what AI makes shape Nextivas internal AI platform and drive measurable improvements in how teamsoperate.

Top 3 Outcomes (first 12 months)

1. Build and deploy AI-powered applicationsthat accelerate workflows and improve internal velocity across departments
2. Re-engineer core business processes not by layering AI onto existing workflows but by restructuring how work gets done to improve efficiency and operating leverage
3. Serve as a technical leaderwithin AI Operations mentoring interns guiding architectural decisions and leading technical interviews for team growth

Key Responsibilities

• Lead end-to-end design development and deployment of internal AI-powered applications (tools workflows agents).
• Identify scope and re-engineer business processes where AI can remove manual effort and improve outcomes.
• Architect and build integration frameworks and Python-based orchestration that connect AI tools to business systems.
• Work with IT Security and DevOps to ensure safe and scalable deployment practices.
• Own delivery within the tiered build model (no-code <1 day low-code <5 days custom <4 weeks) andmaintaindevelopment velocity targets.
• Define technical standards documentation and best practices for reliability quality and observability.
• Contribute to internal enablement programs to drive company-wide AI adoption.

Requirements

Must-have

• Proven ability to build ship and scale production AI-powered applications
• Strong Python skills and experience with frameworks likeFastAPI
• Experience mapping and re-engineering business processes with a focus on automation and measurable efficiency gains
• Demonstrated leadership in mentoring or technical hiring.
• Excellent communication and documentation skills; ability to collaborate with technical and non-technical stakeholders.
• Security-first mindset and experience managing data access/governance.

Preferred

• Experience in enterprise SaaS or high-growth tech environments.
• Experience with internal tool development and rapid prototyping.
• Understanding ofSalesforce productivity workflows or revenue operations.

Tools & Tech Stack

• Languages & Frameworks: Python (FastAPI) TypeScript (React)
• Infrastructure: Docker Gunicorn Nginx GitHub Actions GCP CI/CD internal API frameworks

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity andsimplicity to ambiguity challenge the status quo and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically learning and improving as they go.
• Critical Thinker: Data-drivenforward-thinkingindividuals who identify key drivers anticipate risks and deliver clear recommendations. They confidently leverage AI and automation to reduce friction improve decision-making and focus on higher-value work.
• Right Attitude: Collaborative competitive and resilient team players who jump in to solve tough problems learn from setbacks and foster a culture of service respect andcarefor customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

• Health: Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
• Insurance: Life disability and supplemental indemnity plans
• Work-Life Balance: Flexible Time Off for salaried employees PTO for hourly employees Paid Sick Time Paid Parental Bonding Leave and holiday pay
• Financial Security: 401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
• Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

#LI-MS1 #LI-Onsite

Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.

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