AI Business Systems Analyst

About Us:

ImageTrend LLC. is dedicated to connecting lifes most important data in the healthcare and emergency response community. We deliver software solutions data analytics and services for EMS hospitals community paramedicine (CP) critical care fire and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation its clients and providing world-class implementation and support is unsurpassed. Based in Eagan MN ImageTrend combines business analysis creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; its about being a part of a community. We are top-notch talent passionate about making a difference through the work we do together!

Description:

Under the direction of the Director Enterprise Applications the AI Business Systems Analyst is responsible for identifying designing implementing and supporting artificial intelligence solutions intelligent automations and enterprise applications that improve operational efficiency decision-making and employee productivity across the organization.

This role partners with business stakeholders to identify high-value AI and automation opportunities translate business challenges into practical technical solutions and develop AI assistants agents workflows and other AI-enabled capabilities. The Enterprise AI & Applications Analyst also supports the administration integration governance and continuous improvement of enterprise applications and business systems that serve as critical operational platforms and data sources for AI solutions. This position helps ensure AI and enterprise technology solutions are secure reliable scalable supportable appropriately governed and capable of delivering measurable business value.

What Youll Do:

• Partner with business stakeholders to identify evaluate and prioritize opportunities for artificial intelligence intelligent automation and process improvement initiatives
• Translate business requirements into clearly defined AI use cases solution designs workflows success measures data requirements risks and implementation plans
• Design configure test deploy monitor and support AI assistants agents prompts retrieval-based solutions workflows automations and enterprise application enhancements using approved technologies and platforms
• Develop and optimize prompts knowledge sources retrieval strategies agent instructions and other AI solution components to improve output quality reliability and user adoption
• Build and support human-in-the-loop controls that allow appropriate review approval correction escalation or override of AI-generated outputs
• Connect AI solutions to authorized enterprise applications data sources APIs connectors and integrations while maintaining appropriate security and governance controls
• Support AI proofs of concept pilots experimentation efforts and the transition of successful solutions into scalable supportable production capabilities
• Evaluate AI solution effectiveness through testing and established performance measures including accuracy adoption completion rates time saved user satisfaction productivity improvements and business outcomes
• Research emerging AI technologies tools models and industry trends and recommend opportunities for responsible adoption and practical business application
• Support the administration configuration integration testing maintenance and continuous improvement of assigned enterprise applications and business systems
• Assist with user access roles permissions data quality initiatives workflow configuration reporting dashboards release testing troubleshooting and issue resolution
• Collaborate with business owners vendors developers security compliance and IT teams to resolve issues deliver enhancements and support reliable integrations between systems
• Support organizational standards related to cybersecurity data privacy responsible AI regulatory compliance and enterprise technology governance
• Create and maintain technical documentation configuration records standard operating procedures governance materials knowledge articles and training resources that support AI and enterprise application adoption
• Perform additional duties or tasks as assigned including travel to orientation company events training opportunities or other onsite meetings as required

Requirements:

• Bachelors degree in Artificial Intelligence Machine Learning Computer Science Data Science Software Engineering Information Systems or a related field or the equivalent combination of education and relevant experience
• Demonstrated experience through academic internship research project or professional environments supporting AI-powered applications automations enterprise systems or related technologies
• Working knowledge of artificial intelligence concepts including large language models (LLMs) prompt engineering retrieval-augmented generation (RAG) embeddings semantic search agent frameworks Model Context Protocol (MCP) workflow automation and responsible AI practices
• Understanding of enterprise applications cloud technologies databases integrations authentication permissions APIs and software development or delivery methodologies
• Understanding of AI platforms and technologies such as Microsoft Copilot Studio Azure AI OpenAI Salesforce Agentforce Anthropic Claude Google Vertex AI Amazon Bedrock Power Platform or similar technologies
• Experience or exposure to enterprise applications and platforms such as CRM ERP CPQ HRIS customer service analytics or other enterprise SaaS solutions is preferred
• Knowledge of data governance cybersecurity privacy requirements healthcare technology or other regulated business environments is preferred
• Familiar with workflow automation tools integration platforms APIs semantic search technologies agent frameworks or business process automation is preferred
• Knowledge of common business processes across areas such as sales marketing customer success finance operations contracting onboarding or customer support
• Strong analytical troubleshooting problem-solving and critical-thinking skills with the ability to work through ambiguous challenges and develop practical solutions
• Strong attention to detail sound judgment intellectual curiosity and willingness to learn unfamiliar business processes data and platforms.
• Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Ability to maintain discretion when handling proprietary and confidential information
• Enthusiasm for learning and expanding knowledge or skills
• Strong work ethic integrity honesty collaboration and team orientation
• Ability to travel as required up to 10%

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.

Position Salary Range: The annual base salary range for this full-time role is $65000- $100000 USD bonus benefits perks community gains. Within the range individual pay is determined by job-related skills education or training and other relevant qualifications.

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

If you are unable to submit your application because of incompatible assistive technology or a disability please contact us at and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit to learn more