AI Automation Architect, Sales Operations

Location: Texas Remote United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds people cross borders energy become smarter and much more. More than 30000 organizations already rely on us to verify the identities of people and things grant access to digital services analyze vast quantities of information and encrypt data to make the connected world more secure.

Remote- US

Thales is looking to hire an AI Automation Architect Sales Operations to lead the strategy architecture and hands-on development of AI-driven innovations that transform how Sales Operations this position the role will be responsible for designing and deploying AI agents agentic workflows and intelligent automation solutions that streamline business processes improve data quality enhance forecasting and reporting and increase productivity across the Sales Operations organization. This role will help transition manual and repetitive operational activities into scalable AI-enabled capabilities allowing teams to focus on higher-value business outcomes. Blending AI product thinking solution architecture process optimization and hands-on development this role focuses on practical AI adoption across the Thales Cyber Security Products Sales Operations organization. The ideal candidate will identify opportunities to automate work improve access to trusted information simplify decision-making and drive measurable operational efficiencies through AI.

Key Areas of Responsibility

• Define and own the Sales Operations AI and Automation roadmap by identifying prioritizing and delivering high-value AI use cases aligned with business priorities operational efficiency goals and user needs.

• Analyze existing Sales Operations processes and redesign high-volume manual activities into automated agent-led workflows that improve scalability consistency and productivity.

• Architect and implement AI agents copilots conversational experiences and intelligent automation solutions integrated with core business systems including Salesforce Clari Power BI Microsoft Fabric Snowflake Certinia and related platforms.

• Identify opportunities to improve data quality data maintenance data enrichment and operational governance through AI-powered automation and monitoring.

• Partner with Sales Operations functions regional sales leaders finance stakeholders data teams IT Security and the central AI infrastructure team to validate current-state processes and design future-state AI-enabled operating models.

• Design and implement applied AI solution patterns including agentic architectures Retrieval-Augmented

• Generation (RAG) orchestration frameworks evaluation pipelines and intelligent automation using governed enterprise data sources.

• Implement AI guardrails including quality controls privacy compliance security responsible AI standards and solution monitoring to ensure trustworthy and scalable deployment.

• Drive AI adoption through structured enablement training documentation and rollout plans serving as a trusted advisor on AI capabilities and opportunities across Sales Operations.

• Establish success metrics tied to efficiency gains process cycle time reduction quality improvement user adoption operational scalability and business impact.

• Implement usage performance and cost tracking for AI agents and automation solutions while providing regular impact reporting to leadership.

• Continuously refine AI solutions based on business feedback usage patterns operational requirements and evolving technology capabilities.

Minimum Requirements

• Bachelors Degree in Technology related field or equivalent work experience

• 5 years of experience in Sales Operations Revenue Operations Business Operations Data and Analytics AI

• Solid understanding of modern AI system concepts including memory management planning tool orchestration model evaluation guardrails monitoring and responsible AI practices

• Strong proficiency in Python and modern application development technologies including APIs Angular React and TypeScript

• Automation or related enterprise technology roles

• Proven experience designing AI-enabled workflows intelligent automation solutions or agentic processes that augment or replace manual business activities

• Hands-on experience building AI agents using tools such as Microsoft Copilot Studio Azure AI LangChain Mindflow Power Platform or similar frameworks

• Strong understanding of enterprise integration patterns APIs and business process automation

• Experience working with Sales Operations processes CRM platforms forecasting tools reporting systems and operational workflows

• Knowledge of enterprise AI governance data security privacy compliance and responsible AI principles

• Experience collaborating with business stakeholders technical teams system administrators and enterprise platform owners

• Strong analytical and problem-solving skills with the ability to navigate ambiguity remove roadblocks and drive initiatives from concept through production deployment

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

If youre excited about working with Thales but not meeting the requirements for this position we encourage you to join our Talent Community! can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

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This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified consistent with applicable federal law state law (the California Fair Chance Act) and local ordinances (San Francisco Fair Chance Ordinance City of Los Angeles Fair Chance Initiative for Hiring Ordinance and Los Angeles Countys Fair Chance Ordinance for Employers).

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer including disability/veterans.

If you need an accommodation or assistance in order to apply for a position with Thales please contact us at .

The reference Total Target Compensation (TTC) market range for this position inclusive of annual base salary and the variable compensation target is between

Total Target Cash (TTC) 85034.00 - 168266.00 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including but not limited to the employees career path history competencies skills and performance as well as the companys annual salary budget the customers program requirements and the companys internal equity. Thales may offer additional benefits and other compensation depending on circumstances not related to an applicants status protected by local state or federal law.

(For Internal candidate if you need more information please raise HR request through MyThales)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents including the following:

Elective Health Dental Vision FSA/HSA Voluntary Life and AD&D Whole Group Life w/LTC Critical Illness Hospital Indemnity Accident Insurance Legal Plan Identity Theft and Pet Insurance

Retirement Savings Plan after 30 days of employment with a company contribution and a match and with no vesting period

Company paid holidays and Paid Time Off

Company provided Life Insurance AD&D Disability Employee Assistance Plan and Well-being Program