Agentic Experience Designer

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Lead Product Designer Finxact Experience

What does a successful Lead Product Designer do at Fiserv

As the Lead Product Designer for you will lead experience design efforts across the Finxact digital ecosystem helping drive platform adoption through modern self-service user experiences. You will partner closely with Product Engineering and business stakeholders to simplify complex financial and technical workflows into intuitive elegant experiences that empower users to move faster and operate more effectively.

This role will help shape the next generation of Finxact experiences from platform navigation and workflow orchestration to emerging AI-assisted and conversational interactions while ensuring experiences remain practical trustworthy and user-centered. You will play a key role in defining interaction patterns facilitating user research influencing product direction and elevating the overall quality and consistency of the Finxact user experience.

What you will do

• Lead the design of intuitive user-centered workflows and self-service experiences that improve usability adoption and customer satisfaction across
• Simplify complex financial operational and technical concepts into approachable and scalable digital experiences
• Help shape thoughtful AI-assisted and conversational experiences that enhance productivity and user outcomes without adding unnecessary complexity
• Conduct and facilitate user research activities including interviews usability testing workflow analysis and feedback sessions to better understand user needs and pain points
• Analyze customer journeys behavioral data and market trends to identify opportunities for product and experience improvements
• Lead collaborative design workshops and design sprints to rapidly ideate prototype and validate new concepts and features
• Contribute to and evolve the Finxact design system to improve consistency scalability and quality across the platform
• Collaborate cross-functionally with Product Engineering Marketing Sales and Enablement teams to deliver cohesive end-to-end experiences

What you will need to have

• 5 years of experience in UX/UI design with a proven background in leading digital customer experience initiatives preferably within the fintech or banking industry
• 4 years of experience in UX/UI design principles methodologies and best practices
• 2 years of experience facilitating user research interviews and testing cycles
• 2 years of experience with design tools such as Figma Adobe Creative Suite or other modern design tools
• Experience designing digital products workflows and self-service experiences for web-based platforms or SaaS applications
• Strong communication and collaboration skills with the ability to work cross-functionally with Product Engineering and business stakeholders
• Familiarity with modern UX patterns interaction design and design systems
• Interest in emerging technologies and evolving user interaction patterns including AI-assisted experiences
• Legally authorized to work in the U.S. without need for sponsorship now or in the future
• Bachelors degree in design human-centered design or a related field or an equivalent combination of education work or military experience

Preferred Qualifications

• Experience designing for developer platforms enterprise workflows or highly configurable systems
• Experience working in agile product development environments
• Familiarity with accessibility standards and inclusive design practices
• Experience designing AI-assisted conversational or data-driven user experiences is a plus
• Background in fintech banking payments or financial services technology preferred

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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