Agent Experience Manager
Job Location:
Walnut Creek, CA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Compass our mission is to help everyone find their place in the world. Founded in 2012 were revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass training on our tools and programs assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world-class experience.
Please note: this role is 100% in-office in our Walnut Creek CA office (1646 N. California Boulevard).
At Compass You Will:
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls emails ZenDesk tickets and in-person meetings.
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support strategic recommendations presenting at meetings and conducting group training sessions.
- Provide essential marketing support by answering questions creating collateral from templates including listing presentations and postcards and being the liaison to Marketing Advisors for more complex support requests.
- Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass. This role is primarily responsible for ensuring a newcustomerss first weeks and months at Compass are smooth and set them up for future success with the brokerage.
- Support ongoing projects such as new office openings national initiatives and new Expansion/M&A activity.
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent.
- Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations and providing coverage for front desk services when needed.
- Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
What Were Looking For:
- 2-3 years of experience in customer service training office management hospitality or operations
- Previous experience in real estate a plus
- Previous experience with live or remote training a plus
- Previous experience working with enterprise technology (Zendesk Salesforce Confluence) a plus
- Passion for supporting and serving agents trying to grow their businesses
Compensation:Theexpectedbasepayfor this position is $32.00 - $34.25 per per hour. This range reflects ourgood-faithestimate of what we intend to offer for this role at the time of posting. Final offers within this rangewilldependonjob-related factors such as experience skills and internal compensationelements such as bonuses commissions or equity grants may be available along with a full benefits program. We remain committed to fairpaypractices and compliance with all California transparency requirements.
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash equity or commissions). Plus paid vacation holidays sick time parental leave and recharge leave; medical tele-health dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Required Experience:
Manager
About Company
Compass is the home for everyone who wants to be part of a much more equal, democratic and sustainable future.
