After-Sales Engineer – Data Center

After-sales engineer -Data Center

About Midea America

Midea America Corp. is a U.S. subsidiary within Midea Group the Fortune 500 giant known for making life easier for millions around the globe. As the worlds top maker of home appliances Midea is proud of its 166000 employees and presence in 200 countries including here in the U.S.

Headquartered in Parsippany N.J. with an innovation hub in Louisville Kentucky Midea America is dedicated to providing practical innovations that surprise and delight creating moments to cherish at home.

Mideas lineup of appliances - from refrigerators to air conditioners laundry solutions and floor care - are high quality reliable and affordable. By thoughtfully engineering performance convenience and design into every product Midea delivers on the promise of every appliance to make your life a little easier.

Job Responsibilities
1. Technical support

- Lead the diagnosis analysis and resolution of difficult faults in data center products (magnetic levitation large water units/CDUs/air walls/precision air conditioners) providing remote and on-site technical support

- Organize fault reviews provide technical reports and improvement plans and promote a closed loop of product quality

- Collaborate with the front-end sales team to provide after-sales technical support participate in key account service and technical aspects in business negotiations

2. After-sales System Development

- Responsible for preparing and continuously optimizing technical training documents for data center products

- Regularly organize talent development and technical training for customers after-sales staff and some core service providers

3. Based on customer projects consolidate standard solutions typical application cases and competitor technical intelligence to support platform business expansion.

Qualifications

1. At least 3 years of experience in after-sales service or technical support familiar with the principles structure and common fault handling methods of products such as magnetic levitation large water units CDUs air walls and precision air conditioners;

2. Familiar with the data center industry and basic understanding of engineering sites;

3. Fluent in spoken English and local languages able to adapt to work scenarios.

Comprehensive benefit package to learn more please visit Careers Page ()

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.