Advanced Technical Support Specialist

Make an impact

• Provide scheduled preventive maintenance services to contract customers in assigned area.
• Provide on-demand corrective 24/7 emergency and paid services to customers in assigned area as required.
• Provide or assist withstart-up services on Swisslog Healthcare products as required working closely with the assigned Installation Specialists.
• Provide advanced factory training to Swisslog Healthcare employees and customers on system operation and maintenance either at the Training Center in Denver and/or at an onsite customer location.
• Promote parts orders provide recommended parts lists to clients and recommend inventory stocking levels to customers as required.
• Conduct periodic customer care visits to monitor product performance and customer satisfaction.
• Maintain accountability/inventory of assigned spare parts crash kit and customers consignment inventories (in cases whereinventories are contractually maintained by Swisslog Healthcare).
• Assist customers with parts orders consumables repair and return of defective parts and requests for information pertaining to their systems.
• Ensure that required administrative paperwork especially Mobile Service Work Orders Expense Reports and Downtime Reports are properly filled out and processed in a timely manner.
• Communicate and share information with other internal teams as neededincludingsales and support project management and engineering.
• Adhere to and strictly enforce all company safety policies and procedures
• Handle by telephone or in writing inquiries concerning the operation and troubleshooting of Swisslog Healthcare systems.
• Participate in engineering design reviews and recommend product improvements.
• Report concerns on system performance from the field; participate in brainstorming sessions tosolve difficult issues.
• Act as lead technical contact on special projects and work closely with the special projects engineering group from system design through installation.
• Travel to customer sites to assist junior Customer Support Engineers in troubleshooting difficultproblems or critical failures.
• Conduct formal classroom training on Swisslog Healthcaresystems layout installation startup and ongoing maintenance at the corporate training facility and at customer locations as assigned/required.
• Maintain/validate training manuals and materials to reflect current and past engineering changes as assigned/required.
• Maintain equipment in the Denver training facility as assigned/required.
• Carry pager cell phone and be available to respond to after-hours requests for technical support to include telephone technical support remote modem diagnostics emergency parts shipments etc. as assigned/required.
• Perform other duties as assigned.

What you need to succeed

• A.S degree in Electronic Engineering Technology Vocational school related 4 years military experience or equivalent.
• Ability to read blue print schematics and wiring diagrams to extract necessary technical information.
• Exceptional interpersonal andskills (customer service skills).
• Exceptional written and verbalcommunication skills.
• Minimum of 5 years experience with various Swisslog Healthcare products including installation startup and service.

Desirable but not Essential:

• Bachelor of Science degree inElectronics Engineering Technology or similar.
• Computer networking experience.

Compensation: Target salary range for this position is $72600 - $90000 plus overtime and on-call pay. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance tuition reimbursement disability 401k matching (up to 8%).