Advanced Medical Support Assistant

Total Rewards of a Allied Health Professional

The Advanced Medical Support Assistant (AMSA) will schedule cancel and re-schedule patients appointments and/or consults; enter no show information; monitor the electronic wait list; prepare for clinic visits monitor both inpatient and outpatient appointments for areas of responsibility; ensure that encounter forms are completes to obtain appropriate workload credit; verify and update demographics and insurance information.

This series includes work that requires a practical knowledge of computerized data entry information processing systems and software related to patient care the healthcare systems organization and services basic rules and regulations governing visitors and patient treatment knowledge of standard procedures utilizing medical records and medical terminology.

The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Serves as a Medical Support Assistant/Advanced Medical Support Assistant and provides clerical and administrative support for multiple Clinical Departments.
• Monitors the status and progress of work and makes day-to-day adjustments in accordance with established priorities obtaining assistance from the supervisor on problems that may arise.
• Provide on-the-job training to new employees in accordance with established procedures and practices.
• Provide information via telephone and in person to the general public members of the professional staff civilian and military personnel in response to inquiries regarding appointments.
• Collaborates communicates set priorities and organize work with the clinics to meet deadlines ensuring compliance with established processes policies and regulations.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience. One year of creditable experience equivalent to the next lower grade.
• Education. High school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education. (Proof must be provided if selected)
• Licensure/Certification/Registration. None

• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
• Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff as necessary to ensure a satisfactory resolution.
• Ability to operate computerized programs and systems in order to enter modify and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records scheduling systems and/or reports.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
• Ability to communicate effectively and professionally in person electronically and/or by telephone with internal and external
  customers.

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors nurse practitioners physician assistants psychologists psychiatrists social workers clinical pharmacists and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines ensuring compliance with established processes policies and regulations.
• Ability to communicate tactfully and effectively electronically by phone in person and inwriting with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels as well as resolving patient concerns.
• Advanced knowledge of the technical health care process (including but not limited to scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow and patient support care administrative functions to include but not limited to appointment cycles outside patient referrals follow-up care overbooking provider availability etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.