Admissions Coordinator

Admissions Coordinator

Position Summary

TheAdmissionsCoordinatorserves as a front-line representative ofMedforth Global Education (MGE) serving one of theiruniversities byensuring operational accuracy efficiency and consistency across the admissions role is a key part of a Pod a small cross-functional team of an Admissions OfficerAdmissions CoordinatorRecruiter and Financial Aid/Institutional Student Financial Assistance Specialist focused on efficiently moving students through the admissions funnel.
TheAdmissionsCoordinatoris responsible forongoing funnel progression throughtimelyapplication processing and file completionandensuringaccuratedocumentation proactive follow-up with students and seamless collaboration with team members to keep applicants moving forwardtowardenrollment
This position also requires responsiveness and adaptability across on region (US Canada or International)additionalduties may be assigned or specialized to meet the unique needs of applicants in that market.

Essential Functions

• Facilitate the daily processing of applications manage supporting documents and serve as the primary point of contact for file completion.
• Ensure data entry accuracy of applicant files.
• Ensure the accuracy and integrity of data entry across all applicant files while adhering to admission timelines.
• Demonstrate knowledge of application processing compliance requirements and actively support adherence to institutional and regulatory standards.
• Identifyprocess inefficienciesandescalatetoappropriatesupervisor.
• Document funnel progression for applications.
• Serve as an integral member of the Pod teamcomprisedof an Admissions OfficerAdmissions CoordinatorRecruiter and Financial Aid/Institutional Student Financial Assistance Specialist to deliver coordinated holistic support throughout the admissions process
• Maintainaccurateand up-to-date applicant records in Salesforce to track applicant progress ensuring records areaccuratetimely and comprehensive.
• Support members of the Pod team in guiding deposited students through key enrollment steps such as completing financial aid housing travel registration and attending orientation.
• Prepare and send acceptance and scholarship letters whilemaintainingaccuratetracking and documentation in admissions systems
• Identifyand monitor applicants who may be at risk of disengagement escalating issues to Admissions Officers or Leadership fortimelyintervention
• Open review and prioritize incoming inquiries (mail email etc.) ensuring prompt and appropriate follow-up.
• Assistwith admissions projects reporting data management and applicant communications as needed.
• Perform other region-specific duties as assigned.

Knowledge Skills & Abilities

• Deep commitment to providing an exceptional applicant and student experience with a customer-service mindset.
• Ability to thrive in a collaborative pod structure while independently managing responsibilities.
• Strong interpersonal verbal and written communication skills; able to engage with diverse applicants and families with professionalism and empathy.
• Comfort andproficiencywithemail-basedcommunication and Salesforce or other CRM systems for tracking communications and applicant progress.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Professional demeanor with the ability torepresentSGU to applicants families and stakeholders.

Qualifications

• Bachelors degreerequired
• Experience in higher education admissions student services or a relatedcustomer servicerolestronglypreferred.

Work Environment & Physical Demands

• Work performed in a positive creative and collaborative office environment.
• Requires frequent use of computers phones Zoom and other online communication platforms.
• Must be comfortable engaging applicants and families virtually and by phone as a key part of the applicant journey.

Hours & Travel

• Standard work week:37.5 hours MondayFriday 9:00 a.m.5:00 p.m.
• Flexibility required during peakadmissionsperiods including evenings and weekends.
• Ability to adjust schedule to accommodate applicants across multiple time zones.

Key Outcomes

• Applicant Experience Excellence:Applicants consistently report feeling valued informed and supported throughout the admissions process.
• White Glove Service:Zoom/phone interactions and proactive outreach create a concierge-style experience that builds trust and commitment to SGU.
• Operational Accuracy:Applications are processed and tracked with precision supportingtimelydecision-making and committee readiness.
• Pod Collaboration:Coordinated teamwork ensures a seamless student-centered journey from inquiry to enrollment.
• Responsiveness:Applicant inquiries are answered within 2448 hours with documented follow-up and escalation asappropriate.
• Regional Responsiveness:Duties are adapted to meet the specific needs of applicants in the US Canada orInternationalregions.

We Are

Student Centric:We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe vibrant and welcoming environment.

A Global Community:We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

Accountable:We take responsibility for our actions by being responsive resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

Collaborative:We support and empower one another through open communications cooperation sharing knowledge and taking time to always listen and show we care.

Committed to Excellence:We take pride in our ongoing pursuit for continuous improvement through creativity rigor and best practices to produce meaningful outcomes.

About University Support Services LLC
University Support Services LLC (USS) is an affiliate of St. Georges University (SGU) a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such it is company policy to fill positions with qualified candidates regardless of race color sex (including sexual orientation and gender presentation) age religion ancestry national origin citizenship status pregnancy marital status medical condition genetic information disability status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.

Required Experience:

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