Admission Coordinator I

Join The Denver Hospice and become part of a deeply mission-driven team with a proud legacy of providing exceptional hospice and palliative care to our community. Here clinical excellence and compassion go hand in hand supported by dedicated colleagues excellent benefits and a shared commitment to elevating care for patients and families when it matters most.

The Denver Hospice has immediate opening for an Admissions Coordinator I.

LOCATION:Denver CO

STATUS: Full-time

SCHEDULE: Mon-Fri 8:00a-5:00p or 9:00a-6:00p rotating weekends

HOURLY PAY RANGE: $23.91 - $26.26 per hour

SUPPLEMEMENTAL PAY: Based on position schedule and/or availability:Overtime

MILEAGE AND EXPENSE REIMBURSEMENT: Sixty-two and a half cents per mile one of the highest in the industry!

CULTURE BENEFITS AND PERKS:

• We value engagement community and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued.
• We support a culture of work-life balance and provide team members with two free confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1000 Family $2000
• Extensive Paid Time Off (PTO/Vacation Pay): 17 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs

THE DIFFERENCE YOULL MAKE

As a member of the Patient Access team you will often be one of the first connections patients families and healthcare partners have with our hospice and palliative care services. Your ability to listen provide clear information and respond with compassion can make a meaningful difference during an important and often difficult time.

You will coordinate referrals and support the admission process in accordance with established admission and patient access criteria helping patients and families understand available care options and connecting them with the appropriate services. You will collaborate closely with clinical business development and other team members to facilitate assessment visits address barriers to admission and create a responsive and supportive experience for patients families and referral partners.

WHO YOULL WORK WITH

Reports to the Patient Access Manager and works collaboratively with Clinical Business Development physicians healthcare providers facilities referral partners and other members of the hospice and palliative care team.

WHAT YOULL APPRECIATE ABOUT THIS ROLE

• The opportunity to make a meaningful difference for patients and families at an important point in their healthcare journey.
• Being part of a mission driven organization committed to compassionate hospice and palliative care.
• Serving as an important connection between patients families referral partners and the clinical teams who provide care.
• Working collaboratively with healthcare professionals and team members who share a commitment to timely responsive patient centered care.
• The opportunity to combine compassion communication organization and problem solving in work that has a direct impact on the patient and family experience.
• Building knowledge and expertise in hospice and palliative care while contributing to a highly coordinated interdisciplinary care environment.

WHAT YOULL DO

• Serve as a knowledgeable and compassionate first point of contact for patients families healthcare providers referral sources and other internal and external customers seeking information about hospice and palliative care services.
• Provide clear and supportive information to patients families and healthcare partners regarding available care options including care in the home long term care and assisted living communities and hospice inpatient settings. Build effective working relationships with discharge planners referral sources and other healthcare partners.
• Work closely with Business Development Clinical and other team members to facilitate timely evaluation and access to appropriate patient care.
• Receive and accurately document complete referral information schedule assessments using the computer based appointment system identify insurance coverage and assist in coordinating the admission process.
• Collect and verify insurance coverage information and communicate relevant information to appropriate hospice team members to support timely access to care.
• Collaborate with physicians healthcare providers facilities and other members of the medical community through phone EMR systems email and other established communication methods to support responsive service and continuity throughout the referral and admission process.
• Complete required data entry accurately and efficiently. Initiate and present admission documentation to appropriate patients and families based on need payer source financial benefit and applicable legal requirements.
• Identify questions concerns or potential barriers to admission and communicate them promptly to the appropriate team member to support timely resolution and patient access.
• Represent the hospice and palliative care programs as an ambassador of the organization providing tours and information about services with professionalism compassion and sensitivity to the needs of patients and families.
• Perform other duties and projects as requested.

THE STRENGTHS YOULL BRING

• A genuine connection to our mission and values and an understanding that every interaction contributes to the experience of patients families and healthcare partners.
• Knowledge of hospice philosophy admission criteria healthcare services and medical insurance or the ability and desire to develop this knowledge.
• Compassion empathy patience and respect when supporting patients and families who may be navigating complex and emotionally difficult circumstances.
• Strong communication and listening skills with the ability to explain information clearly and appropriately to patients families healthcare professionals and referral partners.
• Sound judgment and the ability to recognize questions concerns or circumstances that should be escalated to clinical or leadership team members.
• Strong computer skills including Windows based applications and the ability to effectively perform intake functions within a paperless environment and electronic medical record systems.
• Professional telephone and electronic communication skills and a commitment to responsive respectful service.
• The ability to manage multiple priorities and time sensitive responsibilities while maintaining accuracy organization attention to detail and follow through.
• A collaborative approach to working across disciplines and departments with flexibility professionalism and shared accountability for patient care.
• An understanding of the relationship between timely access excellent patient care the patient and family experience and organizational quality outcomes including Hospice Item Set CAHPS and other publicly reported industry and accreditation quality measures.
• Commitment to maintaining appropriate professional boundaries and protecting patient and family confidentiality in accordance with HIPAA and organizational requirements.
• Commitment to continued learning through team meetings in services continuing education professional development and annual education requirements.

WHAT YOULL NEED TO SUCCEED

• Minimum Education: High school diploma or equivalent required. Degree from an accredited college or university in healthcare business human relations or a related field preferred.
• Minimum Experience: Six (6) months of clerical and/or customer service experience required. Experience in a healthcare environment preferred. Experience supporting patients families healthcare providers referral sources or healthcare admissions is desirable.
• Required License: None

PHYSICAL REQUIREMENTS

• Ability to lift/carry a minimum of 30 lbs.

Care Synergy is a network of mission driven nonprofit healthcare organizations dedicated to caring for very ill frail and primarily elderly individuals by keeping them at home and out of the hospital while maximizing comfort dignity and quality of life.

The Care Synergy enterprise includes a group of collaborating nonprofit Affiliates across Colorados Front Range that share resources expertise and infrastructure to deliver high quality compassionate care. Collectively the enterprise generates approximately $100 million in annual revenue and serves thousands of individuals and families each year through hospice home health palliative care CAPABLE wellness and PACE programs.

Across the Care Synergy network the organizations provide significant community impact including more than 7000 hospice patients served annually more than 2000 palliative care patients more than 355000 hospice days of care each year and more than $1.6 million in charitable care provided annually.

Care Synergy affiliated programs include The Denver Hospice Pathways Hospice Pikes Peak Hospice and Palliative Care Colorado Visiting Nurse Association CAPABLE and Superior Medical Equipment along with PACE programs including Colorado PACE and Pathways PACE.

If you need assistance completing the electronic application please contact our Talent Acquisition team via email at You may also call the Human Resources Department at . Applications can be completed in-person at any one of our affiliate office locations.

The Organization does not discriminate in employment opportunities or practices on the basis of race color religion gender gender identity pregnancy national origin age disability creed ancestry genetic information marital status sexual orientation/identity transgender status military or veteran status or any other characteristic protected by federal state or local law. This prohibition includes unlawful harassment based on any of these protected classifications.

Required Experience:

IC