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Administrator L2
Job Location:
Job Location:
Austin, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
11 August 2026 (16 hours ago)
Posted:
Application Deadline:
8 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at . Mandatory Skills: SD - Remote Desktop Support. Experience: 1-3 Years.The expected compensation for this role ranges from $37500 to $83600 . Final compensation will depend on various factors including your geographical location minimum wage obligations skills and relevant experience. Based on the position the role is also eligible for Wipros standard benefits including a full range of medical and dental benefits options disability insurance paid time off (inclusive of sick leave) other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
- Experience in End User Desktop Services
- High level of trouble shooting and remediation. Work with resources out of their group providing coordination. Multi-tasking required.
- Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests
- Escalate issues as appropriate and act as a technical escalation for the end user
- Maintain a high level of customer satisfaction
- Comply with the desktop group practices and procedures
- Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
- Identify technical and process issues and recommend improvements
- Achieve target ticket volumes and ticket resolution levels
- Responsible for compliance with applicable corporate policies and procedures
- Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
- Follows the processes practices established for the group
- Coordination and consulting with client areas to help analysis problems and needs and recommend technical solutions
- Perform intermediate-to-advanced IMAC (installs moves add changes) services: hardware roll-outs refreshes and other hardware deployment related activities on PCs laptops printers POS devices etc.
- Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware software and network related issues
- Handle software installation/support/upgrades
- Provide 1st/2nd level Help Desk support
- Perform basic LAN and internetworking related activities
- Have strong internetworking and troubleshooting skills
- Have A certification & at least one certification from either Cisco or Microsoft
- May have other vendor certifications from OEMs (Dell Toshiba Lenovo HP)
- Must be a self-starter and can manage multiple tasks
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- High-level skill set
- Outstanding people skills
- Self-starter needs to be able to work on his/her own
- Proficient in Windows 11/10 and 7 and Office Suite/O365
Required Experience:
Unclear Seniority
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
