Administrative Assistant

About Us

AdNet/AccountNet Inc. is an 8(a) WOSB and WBE-owned management consulting firm providing federal agencies with expert Equal Employment Opportunity (EEO) diversity and workforce support services.

Administrative Assistant

Location: Washington DC (Onsite)
Employment Type: Full-Time (contract ends 12/31/26)

Organization: Federal Agency

We are seeking a highly organized and detail-oriented Administrative Assistant to support a fast-paced federal agency office in Washington DC. This role requires exceptional attention to detail strong critical thinking skills and a customer-focused mindset. The successful candidate will serve as a key member of the support team managing high-volume communications and ensuring timely accurate responses to internal and external stakeholders.

This position is fully onsite and requires the ability to thrive in a dynamic environment with competing priorities and significant daily email traffic.

• Monitor and manage three high-volume email inboxes processing and routing thousands of emails daily.
• Review incoming correspondence for accuracy completeness and appropriate action.
• Prioritize categorize and distribute email communications to the appropriate personnel and departments.
• Provide exceptional customer service to internal and external stakeholders.
• Conduct research and gather information to support inquiries and requests.
• Track requests deadlines and action items to ensure timely resolution.
• Prepare update and maintain reports spreadsheets and administrative records.
• Utilize Microsoft Excel to organize analyze and manage data.
• Support office operations by maintaining documentation filing systems and administrative procedures.
• Exercise sound judgment and critical thinking when handling sensitive or complex issues.
• Identify process improvements to increase efficiency and effectiveness.

• High school diploma or equivalent; associates or bachelors degree preferred.
• Experience in an administrative or office support or related role.
• Demonstrated ability to manage multiple priorities in a high-volume environment.
• Strong attention to detail with a focus on accuracy and quality.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel Outlook Word and other Microsoft Office applications.
• Strong organizational and time-management skills.
• Proven ability to think critically solve problems and make sound decisions.
• Exceptional customer service and interpersonal skills.
• Ability to work independently while contributing effectively as part of a team.

• Experience supporting a federal agency government office or regulated environment.
• Experience managing shared inboxes or high-volume correspondence.
• Familiarity with records management and administrative tracking systems.

• Attention to Detail
• Critical Thinking
• Customer Service Excellence
• Professional Communication
• Organization and Time Management
• Accountability
• Adaptability
• Problem Solving
• Data Management and Excel Proficiency

This position offers the opportunity to support a mission-driven federal agency while playing a critical role in ensuring responsive and efficient communication operations. The ideal candidate is dependable detail-oriented and energized by working in a fast-paced environment where accuracy and customer service are essential.