Administrative Assistant I, Enrollment Management

Middlesex Community College (MCC) established in 1970 provides access to affordable education to prepare individuals for success and lifelong learning. We promote academic excellence provide workforce development opportunities and empower all learners to become productive and socially responsible members of our local and global communities.

The College provides a broad range of services that are essential to attract reward and retain talented faculty and staff. The MCC community promotes a work environment where our employees feel supported and empowered to best serve our student population. We are proud to offer our classes on both the Bedford and Lowell campuses as well as a robust online course offering. MCC is committed to transforming lives as we educate challenge and support all students as evident in ourstrategic plan.

Title: Administrative Assistant I

Unit: AFSCME Unit I

Department: Enrollment Management Center

Reports to: Associate Director of Enrollment Management Center

Date: September 24 2026

General Summary:The Administrative Assistant I provides comprehensive front-line support within the Enrollment Management Center serving as a primary point of contact for students prospective students families faculty staff and the public. The position responds to telephone email voicemail and in-person inquiries; provides accurate information regarding College programs policies and enrollment processes; assists students in navigating College systems and services; and performs a broad range of administrative and student records functions in support of Enrollment Services.

Duties and Responsibilities:

• Provides front-line customer service and telephone coverage responding to calls to the Colleges main and 800 lines Enrollment Communications voicemail and email and other inquiries. Provides accurate information and appropriately refers or escalates complex matters.
• Assists current and prospective students with admissions registration enrollment retention withdrawal transfer graduation placement advising and related processes including requirements for selective programs and international students.
• Provides cross-functional coverage and administrative support for Enrollment Services areas including Admissions the Student Information Center Enrollment Management the Registrars Office and other departments as needed.
• Processes student transactions and maintains accurate records in BANNER and other College systems including applications registrations add/drop and withdrawal requests demographic and program changes prerequisite overrides enrollment and graduation verifications transfer credit documentation residency forms and other student records.
• Assists students with navigating College technology and systems including the MCC Portal Navigate DegreeWorks Blackboard Etrieve/SoftDocs and other platforms; provides assistance with account access passwords registration placement transcripts degree audits and related functions.
• Provides information regarding FERPA and safeguards confidential student information in accordance with College policies and applicable law. Processes authorized requests for student records including subpoenas and custodial/non-custodial requests in accordance with established procedures.
• Processes student payments and related transactions including credit card payments cashier reconciliation receipts and follow-up regarding unsuccessful payments; provides general payment guidance to students.
• Supports admissions and enrollment outreach initiatives including welcome calls registration outreach class cancellation notifications surveys and other special projects.
• Supports graduation and commencement processes including reviewing graduation applications awarding degrees and honors processing diploma and cap-and-gown information generating reports and assisting with graduation communications and records.
• Processes maintains scans and electronically files student records and supporting documentation; reviews data and edit reports to identify and correct errors and supports accurate institutional and state reporting.
• Assists with transcript processing including generating official transcripts researching archived records locating incoming transcripts and processing transfer-related documentation.
• Processes specialized and bulk registrations and maintains student cohort information for designated College programs grants partnerships and initiatives.
• Coordinates with faculty advisors counselors Enrollment Services staff and other College departments to resolve student concerns and ensure appropriate follow-up.
• Responds to the designated College emergency line and appropriately directs emergency calls to 911 or College Public Safety in accordance with established procedures.
• Trains new employees and provides training and technical guidance to part-time employees and student workers.
• Performs general administrative functions including processing mail and webmail maintaining electronic files and program materials preparing correspondence and reports maintaining office supplies and supporting office operations.
• Maintains current knowledge of Enrollment Services and College policies procedures programs systems and resources.
• Performs related duties as required.

• Applicants must have at least (A) two years of full-time or equivalent part-time experience in office management office administration business administration or business management the major duties of which included one or more of the following functions: purchasing personnel management budgeting accounting records management work simplification grants management contract administration or program management (B) any equivalent combination of the required experience and the substitutions below.
• Substitutions:
  • An Associates or higher degree with a major in business administration business management or public administration may be substituted for the required experience.*
  • An Associates or higher degree with a major other than in business administration business management or public administration may be substituted for a maximum of one year of the required experience. *

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed

Preferred Qualifications:

• Comprehensive understanding of office management principles encompassing proficiency in the utilization and applications of various general office equipment.
• Ability to understand explain and apply the laws rules regulations policies procedures specifications standards and guidelines governing assigned unit activities.
• Ability to analyze and determine the applicability of data to draw conclusions and to make appropriate recommendations.
• Proficiency in comprehending and communicating written and oral instructions effectively ensuring precision and clarity in both understanding and delivering information.
• Ability to gather information through questioning individuals and by examining records and documents.
• Ability to write concisely to express thoughts clearly and to develop ideas in a logical sequence.
• Ability to assemble items of information in accordance with established procedures. Ability to determine proper format and procedure for assembling items of information.
• Ability to maintain accurate records.
• Ability to communicate effectively in oral expression.
• Ability to deal tactfully with others.
• Ability to establish rapport and maintain harmonious working relationships with persons from varied ethnic cultural and/or economic backgrounds.
• Ability to supervise including planning and assigning work according to the nature of the job to be accomplished the capabilities of subordinates and available resources; controlling work through periodic reviews and /or evaluations; determining subordinates training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action.
• Ability to exercise sound judgment.
• Ability to exercise discretion in handling confidential information.
• Ability to learn and effectively use Banner Microsoft Office software and other department applications.
• Bilingual skills a plus

Salary Range: $55966.04 is the starting salary at Step 1 of an AFSCME Grade 15 position. Employees of Middlesex Community College are considered employees of the Commonwealth of Massachusetts and receive benefits which include:

• High-quality and affordable health insurance through the Commonwealths Group Insurance Commission (GIC)
• Competitive Dental and Vision Plans
• Flexible Spending Account and Dependent Care Assistance programs
• Low-cost basic and optional life insurance
• Retirement Savings: State Employees Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).
• 12 paid holidays per year and competitive Sick Vacation and Personal Time
• Tuition Benefits for employees and dependents at state colleges and universities
• Short-Term Disability and Extended Illness program participation options
• Professional Development and Continuing Education opportunities
• Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers
• Access to the Commonwealths Mass4You employee assistance program
• Free employee parking on Bedford and Lowell campuses
• Eligibility towards Public Service Loan Forgiveness (PSLF)

Location: Lowell campus with occasional travel to Bedford as needed

Hours:37.5 per week; schedule will be Monday 9-5 Tuesday 11-7 Wednesday 11-7 Thursday 9-5 Friday 9-5

Expected Start Date: November 2026

Application Deadline: October 15 2026

All applicants must apply online by submitting:

• Cover Letter
• Resume
• Names and contact information for three (3) professional references

Pre-Employment Requirements:

Applicants must be legally authorized to work in the United College will not sponsor applicants for work visas.

All offers of employment at Middlesex Community College are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates as deemed necessary.

Middlesex Community College only accepts application materials through our online application system. We are unable to accept application materials through mail email fax or hand delivery. If you do not have access to a computer please contact Human Resources at .

Middlesex Community College strives to make the application and interview process accessible for all applicants but understands that applicants may still encounter barriers due to ability language or technology. If we can make the process any more accessible for you contact Human Resources at or .