Administrative Assistant I Advising & Success

Bristol Community College is an exciting place to work learn and grow! Bristol is dedicated to fostering an inclusive environment with a rich diversity of beliefs cultures languages abilities and lifestyles. Committed to enriching its educational experience through a supportive community Bristol actively encourages candidates of all backgrounds to apply and achieve our vision of advancing a vibrant diverse community through education learner by learner. If you share a passion for helping students succeed and enjoy working in a community of innovative inclusive and collaborative colleagues Bristol is the place for you!

As a Commonwealth of Massachusetts employer Bristol offers a comprehensive compensation and benefits package including health dental life long-term disability retirement and paid time off (vacation personal sick and holiday pay). We also offer tuition waiver discounts at the Commonwealths public higher education institutions. More information can be found on our Benefits website.

POSITION TITLE: Administrative Assistant I
DEPARTMENT: Advising
REPORTS TO: Associate Director Advising & Success
LOCATION: Fall River MA
POSITION STATUS: This is a full-time state funded AFSCME unit-classified position with benefits. AFSCME Unit I Grade 15 Step 1
SALARY: $55966.04 annually

STATEMENT OF DUTIES:

The Advising and Success department is comprised of Academic Advising New Student Orientation and Testing Services. The department seeks to provide a relentless welcome to their students; prioritizing relationship building motivational support and accurate timely advising.

The Administrative Assistant I is a key member of the Advising and Success team directly serving students and their families in their successful educational pursuits at Bristol Community College. They play a crucial role in supporting the day-to-day operations of the department including responding to inquiries from students and families and serving as a liaison across college departments. Additionally they collect analyze and report on data to inform decision making within the department. This role has an opportunity to make a difference in students lives through displaying compassion providing exceptional customer service and ensuring robust departmental support.

Duties and Responsibilities:

• Serve as a point of contact for students and families providing high quality customer service through professional communication and problem-solving skills.
• Manage the daily operations of a busy complex department in an office environment.
• Provide support in tracking the departmental budget including originating and processing related forms such as Personnel Action Forms requests for expenditure travel vouchers etc.
• Assist with coordination and maintenance of advising schedules for staff across all Bristol locations.
• Schedule student advising appointments.
• Collaborate with staff and faculty across the college as a liaison to the Advising & Success department including gathering information from Academic Deans regarding faculty caseloads etc.
• Assist with the advisor assignment process utilizing college technology.
• Collect analyze and report on data to assist the department in making data-informed decisions.
• Support the departments mass communications to students in collaboration with the Director Associate Directors Academic Coordinators and Marketing & Communications where appropriate.
• Utilize college systems in daily work such as Banner ARGOS Degree Works Slate EAB Navigate and Microsoft Office 365.
• Provide administrative support to the Director and Associate Directors of Advising & Success.
• Perform other duties as assigned consistent with the Collective Bargaining Agreement.

Required Qualifications:

Applicants must have at least (A) two years of full-time or equivalent part-time experience in office management office administration business administration or business management the major duties of which included one or more of the following functions: purchasing personnel management budgeting accounting records management work simplification grants management contract administration or program management (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. An Associates or higher degree with a major in business administration business management or public administration may be substituted for the required experience. *

II. An Associates or higher degree with a major other than in business administration business management or public administration may be substituted for a maximum of one year of the required experience. *

*Education toward such a degree will be prorated based on the proportion of the requirements completed.

Additional Required Qualifications:

• Ability to exercise discretion in handling confidential information.
• Demonstrated skills in the use of software applications and office equipment.
• The ability to work effectively with a diverse faculty staff and student body.

Preferred Qualifications:

• Associates degree or higher.
• Demonstrated experience working in a higher education setting.
• Working knowledge of Banner Argos Degree Works Microsoft 365 and/or EAB Navigate.
• Ability to speak a language in addition to English.

Equal Opportunity/Affirmative Action:

Bristol Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race color national origin sex disability religion age veteran or military status genetic information gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972 the Americans with Disabilities Act of 1990 Section 504 of the Rehabilitation Act of 1973 Title VII of the Civil Rights Act of 1964 and other applicable statutes and college policies. The College prohibits sexual harassment including sexual violence. Inquiries or complaints concerning discrimination harassment retaliation or sexual violence shall be referred to the Colleges Title IX and Affirmative Action Officer Johanna Bielawski at or 774.357.2681; the Massachusetts Commission Against Discrimination; the Equal Employment Opportunities Commission or the United States Department of Educations Office for Civil Right.

TO APPLY: Please complete our online application by clicking on the Apply button. The position will be open until filled. Review of applications will begin 10 calendar days from the posting date.

REQUIREMENTS TO COMPLETE APPLICATION PROCESS:

1) A completed Bristol Community College Employment Application.

2) A current resume/curriculum vitae.

All candidates must have legal authorization to work in the United States. Bristol Community College is an institution that does not sponsor work authorization.

A pre-employment criminal background check will be conducted for all positions.

The college will independently verify education credentials as provided on the application. For certain positions that require a college degree the hired candidate must supply official transcripts upon hire. Transcripts must include your name and degrees conferred.