Admin VA

About the Role

Boogie Team is looking for a reliable detail-oriented Virtual Administrative Assistant to support a concierge psychiatry practice. You will help keep daily operations organized by managing patient messages coordinating appointments updating patient records and preparing basic billing documents.

This role is a good fit for someone who communicates warmly and professionally handles sensitive information carefully and enjoys providing dependable administrative support. The work will focus primarily on written communication with potential phone support later based on your experience and the practices needs.

Key Responsibilities

• Respond to patient texts and emails on behalf of the physician using clear natural and professional language.

• Manage appointment requests cancellations and rescheduling.

• Keep patient information and appointment details accurate and up to date in the electronic health record (EHR) system.
• Prepare receipts itemized receipts superbills and other basic billing documents.
• Coordinate appointments between patients and external providers or contractors.
• Follow the practices patient privacy procedures and route clinical questions or sensitive concerns to the physician.

Requirements

• Previous administrative support experience.

• HIPAA training or a strong understanding of patient privacy and confidentiality requirements.
• Excellent written English with the ability to write warm natural error-free messages that match the physicians communication style.
• Strong attention to detail when handling patient records scheduling and billing documents.
• Comfort using EHR systems email messaging tools and scheduling platforms.
• Reliable availability for a consistent 2-hour daily block MondayFriday in Mountain Time.
• Sound judgment when handling sensitive patient communication and recognizing when to involve the physician.
• Reliable internet connection a suitable computer and a private workspace.

Preferred Qualifications

• Administrative experience in healthcare mental health psychiatry or medical office support.
• Experience supporting physicians psychologists psychiatrists therapists or concierge medical practices.
• Experience preparing superbills receipts or insurance-related documentation.

• Familiarity with CRM phone or patient messaging platforms.

• Experience coordinating with external providers or contractors.