Activity Center Manager

Job Title: Activity Center Manager

FLSA Status: Full-Time Non-Exempt

Work Schedule: Monday-Friday Full-Time

Work Location: Onsite

Pay: $22.66-23.66 an hour; depending on experience. $1 dollar increase for bilingual individuals (Spanish German Korean).

Benefits Include: Medical dental and vision insurance. 401k with employer match. Paid time off and holidays. Employee Assistance Program. Wellness and professional development opportunities.

GENERAL PURPOSE OF JOB

The Activity Center Manager provides leadership management and oversight of Activity Center programs and services at the TriLakes Monument and South Murray Silver Key locations in collaboration with the Activity Center Director. The Manager is responsible for program quality effectiveness growth and member engagement while ensuring services align with organizational goals member needs and the mission of Silver Key Senior Services.

The Manager has direct operational responsibility for one Center while providing management and oversight across both Activity Center locations. The position provides direction and support to staff instructors volunteers and community partners; delegates responsibilities; evaluates programs; identifies opportunities for growth and improvement; and helps ensure consistent quality service across both locations.

The Manager works with the Activity Center Director to implement organizational priorities and supports the development implementation and evaluation of new programs services and initiatives that enhance member engagement strengthen community connections and support the sustainability of the Activity Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide leadership management and oversight of Activity Center programs services activities and events in collaboration with the Activity Center Director; establish priorities delegate day-to-day responsibilities and maintain accountability for program outcomes.
• Provide leadership and direction to staff instructors volunteers and community partners ensuring clear expectations effective communication and quality service delivery.
• Oversee the development scheduling and delivery of programs activities events and initiatives ensuring offerings reflect member interests organizational priorities and available resources.
• Develop strategies to increase member engagement participation satisfaction and retention while fostering a welcoming and inclusive environment.
• Develop and maintain relationships with instructors volunteers community organizations service providers and other partners to strengthen Activity Center offerings.
• Monitor and evaluate program effectiveness participation member engagement and financial performance; use data and feedback to identify trends and opportunities and provide reports and recommendations to the Activity Center Director.
• Ensure Activity Center programs and operations comply with organizational policies procedures safety requirements and applicable regulations and address member concerns and operational issues using sound judgment and appropriate escalation.
• Identify develop and provide management oversight of new programs partnerships revenue-generating opportunities and other initiatives that support the Activity Centers mission and sustainability providing operational support as needed.
• Promote consistency in standards processes communication and quality of service across both Activity Center locations while recognizing the unique needs of each location.
• Support Activity Center community outreach and engagement efforts.
• Cross-train with the Home Safety Program to provide administrative backup including program coordination scheduling and other administrative duties as needed. Hands-on home safety or handyman duties are not required.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position provides management direction and oversight to Administrative Coordinators contracted instructors and volunteers supporting Activity Center programs and services. Responsibilities may include establishing expectations assigning and delegating work providing coaching and feedback monitoring performance addressing concerns and supporting staff development in accordance with Silver Key policies and procedures.

REQUIRED EDUCATION and/or EXPERIENCE

• Minimum of four years of related experience and/or training; or equivalent combination of education and experience.
• Previous supervisory management program management or leadership experience strongly preferred.
• Demonstrated ability to lead delegate prioritize and manage multiple programs priorities and relationships.
• Proficiency with Microsoft Office applications such as Outlook Word Excel as well as various platforms such as mobile laptop desktop and tablets.
• Familiarity with Activity Center software and technology including Empowor My Senior Center as well as calendar and fee management programs such as Canva and Square.
• Excellent interpersonal and human relations skills required.
• Excellent written and verbal communication skills.
• Demonstrated ability to exercise sound judgment solve problems and make decisions independently.

Preferred Qualifications

• Experience in management nonprofit social services recreation aging services business or military environments; experience working with older adults or community-based programs is highly desirable.
• Strong leadership communication relationship-building and problem-solving skills with a high degree of integrity accountability and professionalism.
• Demonstrated ability to evaluate programs prioritize competing needs delegate effectively and implement improvements.
• Strong computer skills and ability to quickly learn software applications including My Senior Center Empowor Canva and Square.
• Excellent written and verbal communication skills including the ability to prepare reports and present information to diverse audiences.
• Strong analytical mathematical and decision-making skills with the ability to identify problems evaluate information and develop practical solutions.
• Bilingual or multilingual skills are highly valued.
• Must possess and maintain a valid Colorado drivers license.
• Ability to perform the physical requirements of the position including occasional lifting of up to 35 pounds.

Required Experience:

Manager