ACI MTS Support & ConfigurationDevelopment Engineer Local to Pittsburgh, PA

We are seeking an experienced ACI MTS Support and Configuration/Development Resource to provide expert level (L3) production support configuration and technical development for enterprise payment processing systems built on the ACI Money Transfer System (MTS) platform.

The ideal candidate combines deep platform knowledge with strong analytical rigor to resolve complex high impact production incidents drive root cause analysis and support the ongoing stability configuration and modernization of payment systems operating in high volume real time and batch environments.

This role sits at the intersection of production support and platform engineering requiring both reactive incident resolution skills and proactive configuration/development capability to strengthen system reliability over time.

Production Support & Incident Management (L3)
. Act as the senior technical escalation point for high-priority incidents affecting ACI MTS payment processing systems.
. Perform deep investigation of application logs transaction data and system behavior to diagnose issues across application configuration and integration layers.
. Conduct thorough Root Cause Analysis (RCA) for production incidents and document findings for stakeholders and audit purposes.
. Drive timely resolution of critical incidents to minimize business impact and ensure continuity of payment operations.
. Work effectively with limited or incomplete data to isolate root causes under time sensitive high-pressure conditions.

Configuration & Development
. Configure customize and maintain ACI MTS components to support new payment flows product changes and regulatory requirements.
. Support development and enhancement of interfaces rules and parameters within the MTS platform.
. Partner with development teams to implement fixes patches and configuration changes arising from RCA findings.
. Contribute to design and implementation of long-term fixes that reduce recurrence of known issues.

Release & Change Management
. Support release validation activities including pre and post deployment testing and monitoring.
. Validate configuration changes and code deployments in test and production environments to ensure system integrity.
. Monitor system health and transaction flows following releases to proactively identify anomalies.

Cross Functional Collaboration
. Collaborate closely with Development QA Infrastructure and Business teams to triage and resolve issues end to end.
. Communicate technical findings clearly to both technical and non-technical stakeholders including leadership during major incidents.
. Participate in incident review/postmortem sessions and contribute to continuous improvement initiatives.

Continuous Improvement & Modernization
. Identify recurring issues and systemic risks; propose and help implement long term structural improvements.
. Contribute to payment system modernization initiatives including architecture reviews and platform upgrade planning.
. Stay current on ACI MTS platform updates industry payment standards and emerging technologies in the payments domain.

. Proven hands on experience supporting and configuring the ACI MTS (Money Transfer System) platform in a production banking/payments environment.
. Strong background in L3 production support for enterprise payment processing systems.
. Demonstrated expertise in Root Cause Analysis (RCA) for complex multi layered production incidents.
. Experience analyzing transaction flows application logs and system interactions across integrated platforms.
. Working knowledge of high volume real time and batch payment processing systems.
. Ability to troubleshoot issues spanning application configuration and integration layers.
. Experience supporting release validation and post deployment monitoring.
. Strong analytical and structured problem solving skills including the ability to work effectively with limited data.
. Excellent communication skills with the ability to translate technical issues for non technical stakeholders.
. Demonstrated ability to perform under pressure in high stakes time critical production environments.

Preferred / Nice to Have:
. Exposure to payment system architecture design and modernization projects.
. Familiarity with related payment standards (e.g. ISO 8583 ISO 20022 SWIFT).
. Experience with monitoring/observability tooling for payment platforms.
. Prior experience mentoring or leading junior support engineers.
. Understanding of regulatory and compliance considerations in cross border/domestic payments.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89600.00 $176300.00.

CGIs benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation holidays and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs

#LI-GA1

• Analytical Thinking
• English
• Future Payments
• Microservices
• Middleware
• Production Support

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