Acct. Receivable Coordinator

Summary

Payment Application Coordinator provides support to a team by managing workload assignments troubleshooting technical issues handling customer escalations onboarding or remedial training initiating or supporting continuous improvement projects and creating or maintaining process documentation.

Responsibilities

• Creates reporting and workload documents for team assignments (PeopleSoft ServiceNow etc.)
• Manages payment application processes including customer outreach level 2 research requests account maintenance other accounting and administrative tasks
• Responsible for documenting processes and training new team members
• Responsible for documenting errors and providing remedial training for existing team members
• Responsible for quality assurance including auditing of sample data and any training or continuous improvement recommendation
• Make customer service a priority for both internal and external customers (Support Inquiry/Research Specialists)

Experience

• 2 years of experience in Accounts Receivable
• Experience leading a team or project
• Advanced working knowledge of Excel
• Processes documentation and training experience
• Strong analytical and data analysis
• Excellent organizational skills and attention to detail
• Excellent communication and relationship-building skills
• Customer service focused
• Conflict management skills
• Ability to manage multiple tasks concurrently
• Strong organizational and follow-up skills
• Results driven
• Continuous improvement or technical support experience preferred
• PeopleSoft experience preferred

Education

• Bachelors degree preferred

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GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons.