Accounting Supervisor

Position Description:

The Branch Support Supervisor is responsible for leading and overseeing daily branch balancing activities across the Harris County Tax Office ensuring branch transactions are balanced accurately and timely. This position supervises staff responsible for reviewing branch activity processing local refunds voids bank deposits and supporting documentation; monitors workload and resolves discrepancies and escalated issues.

The role ensures required documentation is properly maintained and provides support to customers and branch staff via phone and email regarding all transactions. The Branch Support Supervisor also supports the Accounting Manager through staff development cross-training internal controls process improvement reporting and continuity of daily operations.

Branch Transaction & Deposit Reconciliation:

• Reconcile assigned branch activity by verifying registration title local refunds submissions received from branches voids and other branch transactions against bank deposits and supporting documentation; ensure discrepancies are identified researched resolved or escalated

Branch Documentation & Records Management:

• Oversee organization and separation of title-related paperwork received from branches for scanning and final distribution ensuring documentation supports accurate and timely transaction verification.

Team Leadership & Performance Management:

• Provide direct leadership for the branch balancing function: set priorities; monitor workload accuracy timeliness and service levels; coach employees; manage performance; and foster a collaborative high-performance culture aligned with departmental goals.

Exception Management & Branch Resolution:

• Monitor unresolved branch-balancing items identify recurring discrepancies and coordinate with branches and other departments to ensure exceptions have clear ownership through resolution.

Process Improvement & Best Practices:

• Identify and lead process improvements that increase efficiency accuracy and internal controls for branch balancing; document workflows and best practices; and support technology or system enhancements.

Training & Employee Development:

• Ensure employees are properly trained and cross-trained; maintain current job manuals and procedures; identify skill gaps; and develop employees for increased responsibility.

Cross-Functional Collaboration & Coverage:

• Collaborate with other managers to resolve issues balance workload and maintain continuity of critical operations; provide backup coverage for related functions so no critical process depends on a single employee or team. This role maintains reciprocal operational knowledge with the ACH & Returns Manager sufficient to provide direct coverage of ACH & Returns functions during absences or periods of high volume.

Controls Compliance & Audit Support:

• Maintain internal controls and compliance with applicable policies and statutory requirements; provide documentation explanations and operational support for internal and external audits related to branch balancing and deposit verification.

Leadership Partnership & Departmental Communication:

• Partner with fellow managers and senior leadership on KPIs workload trends staffing needs policy changes and department priorities; provide leadership input into process policy and technology decisions.

Education:
High school diploma or equivalent from an accredited U.S. institution

Experience:
Minimum of one (1) year of customer service experience within an office environment with heavy data entry.
Proficiency in Microsoft Excel Word and Power Point
Strong attendance and punctuality record

Knowledge Skills and Abilities:
Strong reading comprehension and effective communication skills
Professional demeanor and appearance always
Basic Accounting Principles
Ability to analyze and investigate.
Knowledge of branch operations.
RTS data System/People Soft
Flexibility to work overtime without prior notice
Attention to detail with the ability to identify errors in reports
Capacity to learn and retain large volumes of information
Ability to manage multiple tasks and prioritize effectively
Receptive to direction and capable of working under supervision
Regular application of basic skills (calculator keyboard hand tools eye/hand coordination).

NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.

Education & Experience:

• Minimum of one (3) year of experience in accounting or finance.
• Bachelors or Associates Degree

Work Environment:
Work is performed primarily in an office setting subject to frequent interruptions with extensive work at a computer workstation and site visits to various Tax Offices Harris County and community facilities both outdoors and indoors.
Flexibility to work evening and weekend hours and occasional overnight travel to conferences and training sessions is required.

Physical Demands:
This role is a standard office role that requires remaining stationary for long periods of time. At times boxes or equipment must be transported weighing up to 30 lbs.