Account Support Representative Corporate Benefits

Customer Service Representative - Account Support Representative (Corporate Benefits)

Seeking a dedicated and detail-oriented Account Support Representative to join a Corporate Benefits this role serve as a key point of contact for employer groups and their employees providing high-quality support for group insurance benefits. You will assist with eligibility enrollment claims inquiries and policy administration ensuring a seamless and positive client experience. This position is ideal for a professional with strong customer service skills and a background in benefits administration or insurance.

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package including health dental and vision insurance.
• Opportunities for professional development and career growth.

• Prepare track and manage Request for Proposal (RFP) documents.
• Compile census data and other client materials for quoting; coordinate with carriers to obtain quotes based on specifications.

• Serve as a liaison between customers and insurance carriers to resolve issues answer inquiries process changes and provide claims assistance.
• Assist with enrollment processes and ensure timely follow-up on pending or existing coverage.

• Prepare and monitor key documents and reports including renewal spreadsheets benchmarking claims reporting and applications.
• Maintain accurate records in the agency management system.

• Collaborate with the sales team to address claims issues enrollment participation and other account-related matters.
• Support client retention efforts and identify opportunities for value-added products and services.
• Assist with the implementation and onboarding of client resources.

• Manage assigned projects such as dependent audits and policy audits.
• Ensure confidentiality of employee and employer data in compliance with HIPAA regulations.

• Associates degree in Human Resources Business Administration or a related field preferred.
• 2-3 years of relevant experience in benefits administration or insurance agency operations or an equivalent combination of education and experience.

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