Account Specialist

Account Specialist
WALMART NEW CANEY TX
Mon-Fri 07:00 -16:00
Position open to remote: No
Grade: ES09
Compensation Range: 15.79 to 21.36 hourly

Who We Are:
Relentlessly Delivering Big Ideas.U.S. Xpress is one of the nations largest asset-based trucking companies. But the most valuable asset we offer isnt tractors trailers or even our exclusive cutting-edge technology. Its the collective brainpower of thousands of visionaries and problem-solvers. Together we are revolutionizing the transportation industry by providing innovative custom solutions. And here we believe in the sanctity of a promiseboth to our customers and our people. When we focus our varied talents on reshaping the future of transportation thats what we call the POWER OF U.S.

Why U.S. Xpress
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career youre passionate about. Whether it is employee stock options profit-sharing 401K professional development or our competitive pay we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us Check out other perks below!

• Medical Dental and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

What Youll Do:

Monitors fleet status to ensure effective communications at all times between drivers and on site terminal. Assists in providing customer service to account as well as managing driver work and performance. Monitors situations and provides feedback on issues that affect store delivery schedules or customer service issues. Sets up deliveries and is responsible for driver paperwork for deliveries.

• Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.
• Analyze freight and staffing demands and plan accordingly.
• Dispatch drivers to trailers and schedule loads for customer delivery.
• Provide information on delivery schedules and issues; provide drivers with packet information concerning deliveries.
• Unassign/reassign loads and locate equipment to prevent service failure or minimize service failure impact.
• Perform data entry for account. Create prepare and file appropriate reports.
• Ensure the trailer number and pro # in the database match; confirm that tractor and trailer numbers match by reviewing equipment numbers against system data.
• Schedule manage and communicate with vendors about inbound freight and pick up/delivery times.
• Monitor in-transit deliveries for breakdown or other issues that may effect on time delivery; keep customer constantly advised and updated.
• Answer phone calls concerning deliveries freight pick-ups or other issues affecting the customers or the drivers.
• Review and update all drivers projected time of arrival.
• Perform other duties as assigned.

What Were Looking For:

Education

• Any combination of education and experience equivalent to a high school diploma.

Experience

• Minimum of 1-2 years field operational experience or related management experience required.

Skills/Certifications

• Superior analytical communication and interpersonal skills.
• Strong problem solving and innovative thinking skills.
• Extreme patience dealing with explosive situations; strong follow procedures.
• Comprehensive knowledge of DOT regulations impacting daily operations.
• Proficiency in MS Word and Excel.

Work Environment / Physical Requirements Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities duties or performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

NA

Required Experience:

IC