Account Operation Specialist
Job Location:
Skokie, IL - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Agency:
Job Function:
Account Management and GrowthJob Subfunction:
Account ManagementJob Description:
Who We Are
IMSrepresentsleading brands at the point of purchase in store online and behind the scenes including digital and traditional signage print and POP and branded merchandise. Our marketplace is solution agnostic so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning procurement freight warehousing kitting fulfillment field execution analytics andprogrammanagement) empowers our clients to stay atthestrategic level knowing that we can help turn their marketing vision into a reality. Visit us at:.
IMS is wholly owned by Omnicom Group (NYSE: OMC) an inter-connected global network of leading marketing communication companies offering a diverse comprehensive range of marketing solutions spanning brand advertising customer relationship management media planning and buying services public relations and numerous specialty communications services to drive bottom line results for its clients ().
We value what makes you you
IMS is committed to building andmaintaininga team that reflects the diverse consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work they feel valued and appreciated and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions and where our people are connected - to the work we do to each other and to IMS.
WHAT DOESTHE ACCOUNT OPERATIONS SPECIALISTDO:
Reporting to the Account Operations Manager this position is essential to driving operational excellence and continuous process improvement across the organization. You will serve as a critical link between Account Production/Sourcing and Client Service teams ensuring seamless collaboration and execution of key initiatives.
Primary Responsibilities:
- Optimizeoperational workflows and processes to enhance efficiency and system performance
- Manage data integritylogisticscoordination and digital content distribution
- Provide technical troubleshooting and support to resolve cross-departmental challenges
- Execute priority activities that directly support client campaigns and digital deployments
- Respond promptly and professionally to inquiries from clients agency partners and internal leadership providing thoughtful concise and consistent communication
- Maintain and contribute to data trackers used for local digital activity ensuring accuracy and completeness
- Utilize IMS reporting tools to generate insights on key metrics including inventory usage shipment details and spend trends
- Provide customized reporting on local digital activity based on evolving client requests and requirements
- Submit and communicate daily requests for digital content platform activities
- Support and troubleshoot data integration issues related to EDI and API systems to ensure seamless information flow
- Coordinate data collection and validation to ensure accuracy and integrity of database information
- Analyze reporting data toidentifyinconsistencies resolve issues and proactively spot potential operational challenges
- Support special projects and strategic initiatives as assigned by management
- Contribute to ongoing process optimization and operational enhancements
- Deliver back-up support across teams as needed to ensure seamless operations
- Some travelrequired
Key Requirements:
- Exceptional attention to detail with strong organizational skills
- Proven ability to multitask and manage competing priorities effectively
- Collaborative mindset with strong cross-functional communication skills
- Proactive problem-solver committed to achieving key project milestones
- Demonstrate strong problem-solving skills and deliver executional excellence in all client interactions
EXPERIENCE/QUALIFICATIONS:
- Bachelors degree or equivalent experience with a proven history of career progression
- 2-3 years of relevant client service experience
- Ability to prioritize and manage multiple projects simultaneously independently efficientlyandunder tight deadlines
- Excellent organizationcommunicationand interpersonal skillswiththe ability to workbothindependently andina team
- Critical thinkingstrong analyticalskillsand problem-solving ability
- Ability to maintainprofessional demeanor under pressure
- ProficiencyinMicrosoft Office Suite products (Word Excel and Power Point Adobe-advanced Excel skill is a plus)
- Ability to formulatebuildand runquerieswithin data analytics platforms
- Online Survey and data insights experiencewithPower BIand/orSalesforce familiaritywithdata organization
- QSR Retail and/or CPG experience
WHAT WE OFFER:
In addition to a collaborative and innovative work environment and the ability to make a significant companyimpact you will receive:
- Competitive salary
- Medical dental vision coverage including family-forming benefits and gender-affirming care
- 401(k) with match
- Disability Insurance (short term and long term)
- Generous Time Off policy
- Hybrid work policy
- Robust peer recognition program
- Training and development opportunities
- Tuition reimbursement program
- Access to Omnicoms Employee Resource Groups: Black Together Open PrideAcento Open Disability andOmniwomen
- Commitment to growing and enhancing our organizational culture
IMS is an Equal Opportunity Employer
The salary range for this job is $50000 to $55000 - The salary range provided in this job posting is an estimate based on market data and internal equity. Final compensation will be determined based on knowledge skills experience location and other relevant factors such as certain certifications that may be desired for this role.
Omnicoms policy requires employees to work in the office for a minimum of three days a week unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time and many of our agencies as well as Omnicoms corporate group already require five days of in-office attendance.
Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed and were focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join uswe look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.
Link to Recruitment Privacy Notice: US Job Seekers:
It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race religion color ethnic origin gender gender identity age marital status veteran status sexual orientation disability or any other basis prohibited by applicable federal state or local law. EOE/AA/M/D/V/F.
Required Experience:
IC
About Company
We are MRM. We connect tech, data, creative, and strategy to build enduring relationships that foster long-term growth. And we can help you do it too.
