Account Manager

At Cooperative Systems client relationships are our top priority. We are looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing excellent customer service.

• Develop and maintain existing client account relationships and overall customer satisfaction.
• Generate proposals and quotations for solutions and services within Cooperative Systems approved technology standards. Follow up as appropriate.
• Prepare for & carry out Strategic Business Review meetings with existing clients on a quarterly basis.
• Ensure effective and speedy resolution of support incidents.
• Performs customer analysis to identify products or solutions to benefit the customers business as well as ensure target gross margins are being delivered.
• Triage of emergency/escalated customer inquiries when necessary.
• Work with Customer Service Coordinator & Service Delivery Teams as necessary to provide coordination and communication between Client and Cooperative Systems
• Provide ideas/insights as to new processes & procedures that could benefit the company or customer.
• Exhibit personal qualities of Cooperative Systems core values (Personable accountable adaptable dedicated to success)
• Meet (at a minimum) company Service Level Agreements.
• Perform other duties as assigned

Skills & Qualifications:

• Pleasant and outgoing personality
• Professional demeanor
• Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
• Ability to manage time and multiple tasks/priorities.

Education & Experience:

• 1-3 years in Customer Service Business Development or other relevant or related field preferably within the IT Industry
• Proven track record of meeting or exceeding quotas and receiving positive customer service feedback.
• Excellent computer skills that include a working knowledge of relevant Microsoft products.
• Bachelors Degree Preferred in appropriate field of study or equivalent work experience