Account Manager

Our client is a well-established manufacturing company headquartered in Orlando FL. Known for precision-engineered products and a long-standing reputation for excellence they serve a national customer base across a variety of industrial sectors. The company prides itself on delivering exceptional service innovation and quality and theyre looking for a skilled Account Manager to help deepen customer relationships and drive continued growth.

The Account Manager will be responsible for managing and growing key customer accounts serving as a primary liaison between the company and its clients. This role requires a strategic mindset strong relationship-building skills and the ability to collaborate with internal teams (operations production engineering) to deliver outstanding service and solutions.

• Serve as the main point of contact for assigned key accounts

• Build strong long-term relationships with customers and stakeholders

• Identify opportunities for growth within existing accounts and help drive upselling/cross-selling strategies

• Work closely with internal departments to ensure successful order fulfillment and issue resolution

• Monitor account performance margins and contract terms to ensure profitability

• Prepare account reviews usage reports and customer feedback analysis

• Respond promptly to client inquiries requests and escalations with a sense of urgency

• Travel as needed (approximately 1015%) to client sites for relationship management or issue resolution

• 5 years of B2B account management experience preferably in manufacturing industrial or related fields

• Proven track record of managing large accounts and maintaining high client satisfaction

• Experience working with cross-functional teams (production engineering operations customer service)

• Strong analytical organizational and problem-solving skills

• Excellent communication and interpersonal abilities

• Ability to understand technical products and translate customer needs into solutions

• Bachelors degree in Business Marketing or a related field preferred